Service Advisor

Service AdvisorHawk Ford of Carol Stream is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. Our large auto dealership is looking for experienced, professional, and motivated individuals to join our team! Ideal candidates will have superior customer service skills, excellent communication skills, and be able to stay motivated and productive in a fast-paced environment.Job Responsibilities:Consult and interpret customer needs for the techniciansUtilize exemplary customer service and sales skills to drive salesServe as the primary point of contact for all automotive service and repair mattersUnderstand customers’ problems and arrange for appropriate servicePrioritize required services, and offer optionsSet and manage the expectations of the service delivery for both the customers and techniciansContinuously keep the customer updated on repair needs and completion timesJob Requirements:CDK proficiency preferredExemplary customer service skills and sales skills are a mustPhenomenal follow-up skillsAble to work in a high volume environment and multi-taskHigh energy and positive attitudeProfessional personal appearanceTime management skills neededMust be organizedBenefits:Medical plansDental plansVisionLife insurance paid by employer401k Retirement plan & Employer matchPaid VacationPaid Personal DaysPaid HolidaysEmployee Assistance Program (Family)Employment offers are conditional until successful completion of pre-employment screenings, including background check, drug screening and MVR check. We are an equal opportunity employer.