Fire Alarm Service Technician

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. Fire Service Technician Location: Topeka and surrounding area Potential sign‑on bonus available What We Offer Competitive salary Paid vacation, holidays, sick time Comprehensive benefits package including 401(k), medical, dental, vision care—available day one Extensive product and on‑the‑job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Company vehicle (as applicable), tools and equipment to complete all jobs Scheduling and management support JCI Employee discount programs What You Will Do Receive service calls from the Service Resource Center, including a brief description of equipment or system malfunctions. Contact customer representatives to ascertain problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and related building system products at customer sites. Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, bulletins, modification notices, etc. to repair equipment. Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex‑Grinnell. Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics and operational product manuals. Exhibit excellent customer service skills by consistently communicating with district staff and customers. Complete service acknowledgements with proper coding through communication devices such as smartphones and laptop computers. Obtain customer signatures upon completion of service call assignments. Participate in a scheduled on‑call rotation and help train or mentor other service team members. Provide customers with the highest level of service to solve building inefficiencies and resolve service‑related items; act as a trusted advisor by providing solutions and outcomes at the time of service. Perform other duties as assigned. How You Will Do It Perform troubleshooting and repairs of installed systems, including panel repair/reprogram, device replacement/repair, resolve low‑voltage circuit problems, and system testing. Organize and effectively utilize technical resources, information, materials, and support to assure efficient execution of all assigned tasks. Demonstrate excellent written and verbal communication and outstanding customer service skills. Program fire alarm, security, and access control system panels. Experience with CCTV, IT, and IP networks is a plus. Complete and submit all required task‑related documentation in a timely manner. Be available for on‑call and after‑hours work as required. Provide recommendations and solutions to ensure facility efficiency, including upselling opportunities. Create quotes to support recommendations and solutions. Required 3+ years documented experience in low‑voltage electrical systems, including Fire & Life Safety systems, Access Control, Nurse Call, and Paging systems. Experience reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multimeter, digital analyzer, and commissioning devices. High School Diploma or equivalent. Ability to follow verbal and written instructions. Ability to perform physical labor including carrying and moving equipment and tools up to 50‑70 lbs. Ability to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding, and high‑lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings. Ability to work flexible hours including weekends. Demonstrate a high level of customer service. Maintain truck inventory to ensure timely response to customer needs. Adhere to, implement, and always follow safety guidelines and procedures. Possess a valid driver’s license and driving record meeting company requirements. Retain any licenses required by national, state, or local codes. Preferred NICET Level II certification strongly preferred. Simplex experience. Hiring hourly range: $29–35.00 per hour (determined by education, experience, skills, and market data). This position includes a competitive benefits package. #J-18808-Ljbffr