Patient Service Representative - Primary Care Clinic (Big Island, Full-Time, Days)

About Us

Queen's North Hawai'i Community Hospital is a 35-bed rural acute care hospital located in Waimea (Kamuela), Hawaii Island. More than 300 employees and over a dozen employed physicians staff the main hospital, as well the outpatient clinics located in the Lucy Henriques Medical Center, at our Primary Care Clinic located near Longs Drugs, and at our Specialty Clinic located in the Parker Ranch Center.

Queen's North Hawai'i Community Hospital is an affiliate of The Queen's Health Systems since 2014. The Queen's Health Systems 'ohana includes over 9,000 employees and more than 1,400 physicians with 1,000 specialists statewide. We are the largest private healthcare system in Hawai'i and dedicated to improving the health of Native Hawaiians and all of the people of Hawai'i. We're working to fulfill the mission of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services.

Join Queen's 'Ohana


Your Health. Our Legacy

Primary Care Clinic

Location: Hale Ola Pono Health Center, 65-1267 Kawaihae Road, Kamuela, HI 96743

Our Primary Care Clinic offers comprehensive care for patients of all ages. Services include injury, preventive medicine, specialist referrals, and telehealth. We also provide same-day urgent care for established patients. Our Primary Care clinic includes the following specialties: Behavioral Health, Wound, Pulmonary, Infectious Disease, Pediatrics, and Kahu a Ola.

Responsibilities

I. JOB SUMMARY/RESPONSIBILITIES:
• Performs duties related to the scheduling and processing of patients for medical services according to established guidelines.
• Provides information for financial assistance to patients in identifying resources to cover anticipated clinic charges not covered by health plan, insurance, or other sources.

II. TYPICAL PHYSICAL DEMANDS:
• Seeing, hearing, speaking, finger dexterity.
• Constant: repetitive arm/hand motions.
• Frequent: reaching below shoulder level, frequent gripping of an object.
• Occasional: standing, walking, sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.

III. TYPICAL WORKING CONDITIONS:
• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:
• High school diploma or equivalent.

B. EXPERIENCE:
• One (1) year general office, clerical, or customer service experience, preferably in a healthcare related setting, such as a clinic, hospital, health care agency, medical insurance, physician's office, etc; or completion of a Nursing Assistant or Medical Assistant program/degree.
• Experience to demonstrate:
o Ability to operate office equipment such as computer, copier, facsimile, and telephone.
o Ability to communicate effectively in English, both verbally and in writing.
o Ability to keep accurate records and do mathematical calculations.
• Knowledge of ICD-10 & CPT coding and medical terminology preferred.
• Prior experience with computerized scheduling systems preferred.

Equal Employment Opportunity

Equal Opportunity Employer / Disability / Vet

Your Health. Our Legacy

Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai'i.

Our Values:
C ompassion guides our actions
A loha inspires us in all that we do
R espect and understanding are essential for the dignity of all
E xcellence is our quest