Quality Assurance Manager

Job description:

Quality Assurance Manager

Location: Cleveland, OH, USA
Salary: US$140-160K plus bonus and excellent benefits package

About the Opportunity

Our client is a leading provider of high-performance paints and coating products designed to meet the rigorous demands of the global automotive industry.

They are now seeking a Quality Assurance Manager to lead site quality
standards, strengthen QMS compliance, improve customer quality outcomes,
and support a proactive quality culture across a highly regulated
manufacturing environment.

This is a key leadership role, acting as the main quality liaison
between Operations, Process Engineering, Technical, Account Management,
customer-facing teams, and R&D on quality-related enquiries,
investigations, audits, and improvement initiatives.

Role & Responsibilities

As Quality Assurance Manager, you will take ownership of site quality
standards, compliance, audits, quality systems, and continuous
improvement activity. Your responsibilities will include:

- Maintaining and improving the site Quality Management System,
certifications, processes, and documentation

- Ensuring QMS requirements are embedded within the product
realisation process

- Integrating customer-specific requirements, supplier quality
manuals, and quality standards into the QMS

- Measuring, reporting, and communicating site quality performance

- Leading internal and external quality investigations, including
customer complaints, SCARs, non-conforming product issues, and
corrective actions

- Ensuring corrective actions are implemented effectively and issues
are resolved in a sustainable way

- Driving data-led quality improvement programmes to improve yield,
productivity, customer complaints, and cost of non-conformance

- Owning the site internal audit programme and document control system

- Facilitating customer and supplier quality visits

- Supporting and troubleshooting quality-related data systems,
including SAP, LIMS, and ETQ Reliance

- Collaborating with Technical, R&D, Operations, Process Engineering,
and customer-facing teams to improve first-right capability

- Acting as quality gatekeeper for site-level MOC activity and new
product launches

- Providing quality training, leadership, coaching, and guidance
across the site

- Promoting a proactive and accountable quality culture

This role will hold Decision Authority responsibility for:

- Product release decisions

- Fit, form, and function change approval requests

- Non-conforming product disposition

- Quality-related escalation, investigation outcomes, and corrective
action effectiveness

Qualifications:

Key Requirements

You will be an experienced quality leader with a strong background in
quality management, manufacturing quality systems, audit programmes,
corrective actions, and continuous improvement. Essential skills and
experience will include:

- Bachelors degree or higher in Quality, Engineering, or a related
discipline

- Minimum 5 years quality management experience, ideally within
automotive or advanced manufacturing

- Minimum 3 years people management or supervisory experience

- Certified Lead Auditor experience, ideally IATF and/or VDA

- Minimum Six Sigma Green Belt certification

- Strong knowledge of automotive core tools, including FMEA, SPC,
Control Plans, and APQP

- Experience maintaining and improving QMS frameworks, certifications,
and customer-specific requirements

- Experience leading quality investigations, SCARs, customer
complaints, non-conforming product issues, and corrective actions

- Working knowledge of quality and operational systems such as SAP,
LIMS, and ETQ Reliance

- Strong written and verbal communication skills in English

- Ability to lead audits, manage documentation, coach teams, and
promote a strong quality culture

Why is This a Great Opportunity:

Why Join?

This is an excellent opportunity to join a specialist business
supporting the automotive paints and coatings industry, where quality,
compliance, customer standards, and operational excellence are critical
to success.

You will play a visible leadership role in strengthening the sites
quality systems, audit readiness, customer quality outcomes, and
continuous improvement culture, while working closely with technical,
operational, and customer-facing teams.

Salary Type : Annual Salary

Salary Min : $ 140000

Salary Max : $ 160000

Currency Type : USD