Human Resources Professional

Job Description

Job Description

POSITION SUMMARY

The Human Resources Professional serves as a trusted advisor to employees and leaders and plays a central role in Ravenna's goal of becoming the hospitality Employer of Choice in the South Denver metropolitan area. Reporting to the Controller, this onsite position supports the full employee lifecycle - from recruitment and onboarding through development, performance, payroll, benefits, compliance and employee relations - while strengthening a workplace culture built on empowerment, open communication, respect and professional growth.

KEY RESPONSIBILITIES

Talent Acquisition & Workforce Planning

•     Develop and execute recruitment strategies that attract highly qualified candidates aligned with Ravenna's goals, culture and commitment to exemplary service.

•     Partner with department leaders on workforce planning and succession plans for key positions.

•     Maintain consistent, equitable and well-documented selection and hiring practices.

Onboarding & Employee Experience

•     Design and manage a consistent onboarding and orientation program that equips new employees to succeed in Ravenna's operations and culture.

•     Serve as the primary contact for new hires and coordinate required paperwork, equipment, system access, orientation and training.

•     Coordinate distribution and departmental review of Ravenna's Strategic Plan as part of the onboarding process.

Employee Relations, Engagement & Retention

•     Serve as a trusted point of contact for employee questions and concerns, providing prompt, fair and confidential guidance and resolution.

•     Design and implement programs that strengthen employee engagement, satisfaction and retention.

•     Promote open communication, mutual respect, strong interdepartmental relationships and the philosophy of "Unreasonable Hospitality."

Learning, Development & Performance

•     Oversee training, cross-training and development programs that support skill growth, career advancement and operational versatility.

•     Manage the performance review process, establish clear benchmarks and guide managers in fostering productivity, accountability and professional growth.

•     Help align individual performance expectations with departmental goals and Ravenna's strategic priorities.

Compliance, Policy & Records Management

•     Monitor compliance with applicable federal, state and local employment laws, industry regulations and Club policies.

•     Maintain and update HR procedures, policies and the Employee Handbook in a timely manner.

•     Maintain complete, accurate, confidential and organized employee records, including job descriptions, performance reviews, disciplinary actions and terminations, training records and payroll information.

•     Serve as Ravenna's Equal Employment Opportunity resource and support required notices, filings and recordkeeping.

Payroll Administration

•     Coordinate with Ravenna's payroll processing vendor to complete accurate semi-monthly payroll, including wages, tips, commissions and deductions.

•     Maintain employee payroll records and ensure timely updates within the payroll platform.

•     Investigate payroll data, resolve discrepancies and collaborate with the payroll vendor to implement solutions.

•     Support compliance with applicable payroll, tax and labor requirements and Club policies.

Benefits Administration

•     Manage and evaluate Ravenna's benefits program in partnership with the Club's benefits broker.

•     Maintain productive relationships with insurance carriers, brokers and service providers to support high-quality employee benefits and service.

•     Plan and administer annual open enrollment, including employee communications, enrollment support and required documentation.

•     Help ensure benefits programs comply with applicable laws and regulations.

Workers' Compensation & Leave Administration

•     Serve as the primary point of contact for Workers' Compensation claims and employee leave programs, including FMLA and other applicable leaves.

•     Manage documentation, track status and maintain timely communication with employees, managers and third-party administrators.

•     Coordinate required notices, filings and recordkeeping in accordance with applicable laws and Club policies.

•     Support return-to-work and leave transitions, including modified duty coordination and fitness-for-duty clearances.

HR Reporting, Analytics & Strategic Support

•     Analyze workforce data to identify trends, address gaps and recommend improvements aligned with business objectives.

•     Create clear HR reports and dashboards for Ownership and Management that provide actionable insight for strategic decision-making.

•     Monitor recruiting, onboarding, training, performance and retention metrics to support Ravenna's goal of becoming an Employer of Choice.

QUALIFICATIONS

•     Bachelor's degree in Human Resources, Business Administration or a related field.

•     Three to five years of progressive human resources experience.

•     Comprehensive knowledge of employment and labor laws and HR best practices.

•     Experience supporting payroll, benefits, employee relations, leave administration and compliance.

•     Strong interpersonal, written and verbal communication, judgment and conflict-resolution skills.

•     Excellent organization, follow-through and attention to detail.

•     A high level of integrity, professionalism, discretion and confidentiality.

•     PHR or SPHR certification preferred.

•     Experience in hospitality, private clubs or another service-driven environment preferred; bilingual proficiency is a plus.

COMPENSATION & BENEFITS

•     Annual salary range of $75,000-$90,000, based on experience and paid semi-monthly.

•     Eligibility for Ravenna's annual bonus program after one year of employment.

•     Medical, dental and vision insurance.

•     Healthcare spending reimbursement accounts (HAS).

•     Paid time off and sick leave.

•     401(k) plan with employer matching.

•     Complimentary employee meals.

•     Complimentary golf and fitness opportunities, plus retail discounts.

EQUAL OPPORTUNITY EMPLOYER / PROTECTED VETERANS / INDIVIDUALS WITH DISABILITIES

This employer is required to notify applicants of their rights under federal employment laws. For more information, please visit the Colorado Department of Labor and Employment's Equal Pay for Equal Work Act page.

ABOUT RAVENNA COUNTRY CLUB
Ravenna Country Club is a family-owned private Club in Littleton, Colorado, recognized as a Platinum Club of America. Ravenna offers a premier golf experience, innovative programming, exclusive amenities, exceptional dining and events, and comprehensive wellness, performance and longevity services. Guided by a commitment to excellence, best practices and "Unreasonable Hospitality," Ravenna empowers its team to create memorable experiences for Members and Guests.

Company Description

ABOUT RAVENNA COUNTRY CLUB\nRavenna Country Club is a family-owned private Club in Littleton, Colorado, recognized as a Platinum Club of America. Ravenna offers a premier golf experience, innovative programming, exclusive amenities, exceptional dining and events, and comprehensive wellness, performance and longevity services. Guided by a commitment to excellence, best practices and "Unreasonable Hospitality," Ravenna empowers its team to create memorable experiences for Members and Guests.