Director of Services
Full-time
Marriott
JOB SUMMARY Manages housekeeping functions and staff to ensure property guest rooms, public space and employee areas are clean and well maintained. Areas of responsibility include Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. CANDIDATE PROFILE Education and Experience
• High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations
• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
• Ensures compliance with all housekeeping policies, standards and procedures.
• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds. Managing Departmental Costs
• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
• Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service
• Responds to and handles guest problems and complaints effectively.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Empowers employees to provide excellent customer service.
• Develops goals and expectations for direct report managers.
• Celebrates successes and publicly recognizes the contributions of team members.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Communicates expectations, recognizes performance, and produces desired business results. Conducting Human Resources Activities
• Ensures property policies are administered fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Establishes goals and objectives for all areas of responsibility.
• Directs staff to strive for continuous improvement in all areas of responsibility.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Manages employee progressive discipline procedures for areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures employees are treated fairly and equitably. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• High school diploma or GED; 2 years experience in the housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations
• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Ensures guestrooms, public space and employee areas are cleaned according to operating standards.
• Ensures compliance with all housekeeping policies, standards and procedures.
• Initiates and maintains an effective inspection program including rooms, public areas, employee work and locker areas, storage areas, recreation areas, laundry areas, garage and grounds. Managing Departmental Costs
• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
• Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
• Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.
• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service
• Responds to and handles guest problems and complaints effectively.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Empowers employees to provide excellent customer service.
• Develops goals and expectations for direct report managers.
• Celebrates successes and publicly recognizes the contributions of team members.
• Reviews employee satisfaction results to identify and address employee problems or concerns.
• Communicates expectations, recognizes performance, and produces desired business results. Conducting Human Resources Activities
• Ensures property policies are administered fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Establishes goals and objectives for all areas of responsibility.
• Directs staff to strive for continuous improvement in all areas of responsibility.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Manages employee progressive discipline procedures for areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures employees are treated fairly and equitably. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Director of Services in Detroit, MI vacancy
- Director, Perioperative Services (Periop Director)Detroit, MILead one of the region’s most advanced surgical service lines.If you're a seasoned perioperative leader with a passion for operational excellence, clinical quality, and strategic growth—this high-impact role...SuggestedPermanent employment
- ...Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare... ...serves more than 600M meals annually. Job Summary Working as a Director of Dining Services, you are responsible for overseeing day-to-day...SuggestedLocal areaRemote workFlexible hours
Compass Healthcare
Detroit, MI2 days ago - ...Director, Cardiovascular Services Detroit, MI Lead and Elevate Cardiovascular Service Excellence A respected Detroit healthcare system is seeking an accomplished Director of Cardiovascular Services to oversee strategic planning, operations, quality, and growth...Suggested
MRINetwork
Detroit, MI2 days ago - ...Cardiovascular Service Line Director Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At this University Hospital, we're seeking an innovative and experienced healthcare leader to drive excellence and inspire...SuggestedFlexible hours
Noor Staffing Group
Detroit, MI4 days ago - ...Job Description Job Description Director of Operations (DOO) – Primary Care Services Location: Southfield, MI (On-Site with Local Travel Across All Locations) Employment Type: Full-Time Position Summary Epic Health is seeking a dynamic and experienced...SuggestedFull timeLocal area
EPIC Health System LLC
Southfield, MI14 days ago - ...Director, Cardiovascular Services Detroit, MI Lead one of the region’s most impactful cardiovascular service lines and shape the future of heart care. If you're a strategic, seasoned leader with deep cardiovascular expertise and a passion for elevating patient...Full time
MRINetwork Jobs
Detroit, MI19 days ago $171.6k - $338.3k
...converging forces reshape industries—from AI-driven automation to the rapid evolution of skills—our Learning Business Process as a Service (LBPaaS) offering provides enterprises with an outcome-driven, end-to-end learning operations model that goes far beyond traditional...Local areaVisa sponsorship$80k - $95k
...responsible for leading a safe, high-performing, customer-focused team. The Branch Operations Manager will recruit, hire, train and retain service technicians by working as a servant leader while leveraging all Crane 1’s support resources. This is a demanding, 'hands-on',...Work at officeLocal areaCrane 1 Services
Detroit, MI29 days ago- ...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Director of Legal Services Full-Time Arlington, VA, US 4 days ago Requisition ID: 2636 The U.S. Committee for Refugees and Immigrants (USCRI) ,...Full timeWork at office
U.S Comm for Refuge
Detroit, MI20 hours ago $85k
...Area Service Manager Join the best in the industry at Nex tech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of quality, value, and integrity, fostering enduring partnerships with thousands of satisfied customers...Work experience placementWork at officeLocal areaNex-Tech
Detroit, MI1 day ago$80k - $85k
...food and programming, and doing what’s right , every time. We are Nourishing a Brighter Future. Job Summary The Director of Dining Services is responsible for leading all aspects of dining operations at a private or independent K-12 school, ensuring outstanding...Contract workWork at officeLocal areaRemote workFlexible hoursCompass Group
Grosse Pointe Woods, MIa month ago- ...able to provide strategic oversight What You'll Do Lead the operational efforts - Specific areas include logistics, customer service, contracts, billing, receiving, accounts payable, purchase orders, and project coordination. Able to understand and manage to a...Permanent employmentContract workFor subcontractorWork at officeFree visaFlexible hours
McGrath Inc
Detroit, MI19 hours ago - ...scheduling, dispatch, staffing, fleet coordination, job execution, and service delivery. Lead, coach, and hold managers, team leads,... .... Previous experience in an Area Manager, Regional Manager, Director of Operations, General Manager, or similar senior leadership...Full timeLocal area
Affordable Movers
Detroit, MI12 days ago - DescriptionBurns & McDonnell's operation in the Great Lakes Region is seeking a motivated seller-doer with strong environmental permitting and natural resources experience on wind and solar projects to continue growing our Renewable permitting practice.The position will...Contract workLocal area
- The Account Operations manager plays a critical role in supporting the overall health, growth, and operational effectiveness of the Ford account. This individual partners closely with the Client Partner, Delivery Partner, and account leadership team to ensure accurate reporting...Full timeContract workLocal area
$22.6 - $30.15 per hour
...multitasker who would thrive in a high-energy environment?If so, then this might be the right opportunity for you!As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating...Full timeFlexible hoursNight shiftEarly shift- ...or participates in a wide variety of operational and personnel functions related to Insurance Verification, Medicaid Application Services, Registration Services, EC2000 and other related “front-end" and billing processes. This includes scheduled as well as emergent services...Full timeWork at office
- ...Job Description Job Description Operations Manager – Managed IT Services AG Schwallbach LLC (AGS) On-Site – Madison Heights, MI | Full-Time | Reports to: Owner/CEO AGS is as Michigan-based managed IT service and CMMC compliance provider serving...Full timeContract workTemporary workWork at officeRemote work
AG Schwallbach LLC
Madison Heights, MI11 days ago - ...of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and...Work at office
Henry Ford Health
Detroit, MI13 days ago $129k
...lead more active and more satisfying lives. Stryker products and services are available in over one hundred countries around the world.... ...talent, ensuring they are equipped to excel. Partnering with the Director of Sales, you will develop and execute strategies to maximize...Full timeFor contractors$145k - $190k
...Summary:As a member of the Ardelyx Sales team, the Area Business Director (Gastroenterology) will cultivate and maintain a strong direct... ...practices.Work closely with personnel from Marketing, Patient Services, and Market Access to inform on territory experiences and dynamics...Full timeWork at officeLocal areaFlexible hours- The Regional Director is responsible for direct oversight of the Region’s Stores, Selling Center locations and Cross Dock locations including... ...information regarding advertising effectiveness, customer service, quality, and Store and overall, Region performance to...Temporary workWork at office
- ...capabilities ... Insomnia Cookies is revolutionizing the cookie game by truly \"Imagining What’s Possible\"! ABOUT THE ROLE: As a Regional Director of Operations, you’ll own the performance of 70+ Insomnia bakeries, with accountability for delivering strong sales, profitability...Night shift
$158.6k - $294.6k
...influence customers, develop and administer provider contracts, and identify partnership opportunities. They work closely with the Director, Healthcare Market (HD) to ensure appropriate contract terms and compliance. The BEM's deep understanding of the healthcare...Full timeContract workLive inLocal areaNight shift- ...change agent and can drive high customer satisfaction while leading multiple Divisions, including engineering, project execution and service departments, along with back‑office teams to support a business that is experiencing exciting growth. This opportunity is ideal for...Temporary workFor subcontractorNight shift
- ...leadership role responsible for overseeing day-to-day injection molding operations across multiple facilities. Reporting to the Executive Director of Operations, this position provides strategic and operational leadership to ensure safe, efficient, and cost-effective...Hourly payContract workLocal areaWorldwide
- Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience... ...operations role (Head of IT Operations, VP Infrastructure, NOC Director, or equivalent) before moving into consulting or advisory — the...Full timeWork experience placementLive inWork at officeLocal areaNight shift
- ...Job Type:RegularJob Classification:ExperiencedEducation:Job Family:ConstructionCompensation:Salaried Exempt***This is a Traveling Director of Operations role. We’re looking for people willing to consider travel assignments at our Data Centers throughout the country. Position...Contract workFor contractorsWork at office
- We Are:Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately...Full timeWork experience placementLive inWork at officeLocal area
$90k - $120k
...financials in monthly meeting, meeting profit quotas, and assisting in accounts receivable collection duties as needed.Assist with PM, Service Delivery and Quality Control issues.Thorough knowledge of all Project Management DutiesJob Requirements:College education / degree...Work at officeLocal area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Director of Services. Be the first to apply!
Related searches
- area service manager Detroit, MI
- member service manager Detroit, MI
- shared services manager Detroit, MI
- information technology services manager Detroit, MI
- service relationship manager Detroit, MI
- service director Detroit, MI
- director shared services Detroit, MI
- director of community services Detroit, MI
- assistant service manager Detroit, MI
- enterprise services manager Detroit, MI