Wire Services Manager, Sr

Wire Services Manager, Sr

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

The Wire Services Manager, Sr is accountable for the performance and results of Wire Services within Payment Operations. This role provides leadership and oversight for wire transfer operations including incoming and outgoing wires, SWIFT and Fedwire support, general ledger and expense oversight, and vendor management across Finastra, Axletree, SWIFT, the Federal Reserve, and other platforms as needed. Ensuring a strong risk and control environment, high-quality service delivery, and effective employee development. The position oversees wire payment processing, exception management, reconciliations, vendor oversight, and the execution of operational and strategic initiatives.

The Wire Services Manager, Sr delivers high-quality client and partner experience through the secure, accurate, and timely processing of high-risk, time-sensitive wire payment transactions. The role collaborates with key stakeholders across the enterprise, external partners, and strategic vendors to support operational objectives, process improvements, and payment modernization efforts. The position drives operational excellence through leadership, talent development, continuous improvement, and effective risk management.

Salary range for this position is $83,300/yr - $168,400/yr plus bonus. The base salary indicated for this position reflects the compensation range applicable to all levels of the role across the United States. Actual salary offers within this range may vary based on a number of factors, including the specific responsibilities of the position, the candidate's relevant skills and professional experience, educational qualifications, and geographic location.

Key accountabilities include:

• Wire Services Leadership & Talent Development
• Wire Operations Management
• Risk Management, Regulatory Compliance & Audit Oversight
• Vendor & Third-Party Management
• Process Improvement, Modernization & Data Analytics
• Stakeholder Collaboration & Business Continuity

Core competencies for the position include:

• Business Expertise
• Leadership
• Problem Solving
• Impact
• Interpersonal Skills

Qualifications and experience requirements include:

• Bachelor's degree in business administration, finance, operations, risk management, or a related field preferred (or equivalent experience).
• Minimum 7 years of banking, payment operations, wire operations, or related financial services experience.
• Leadership experience managing professional employees, supervisors, and multi-location teams.
• Strong knowledge of domestic and international wire processing, SWIFT, Fedwire, payment authentication, exception processing, balancing, and reconciliation.
• Experience with operational risk management, fraud prevention, regulatory compliance, audit readiness, and vendor management.
• Demonstrated ability to interpret operational and financial data, influence stakeholders, drive change, and improve operational performance.
• Experience with payment modernization initiatives, automation, process redesign, workflow optimization, and ISO 20022 preferred.
• Proficiency with Microsoft Office, SharePoint, and reporting/dashboard tools.

Key measures of success/key deliverables include:

• Service, quality, accuracy, and timeliness objectives are consistently achieved.
• Domestic and international wire transactions are processed securely, accurately, and in compliance with applicable regulations and policies.
• Operational losses, fraud incidents, control exceptions, audit findings, and repeat issues are minimized through proactive risk management.
• Productivity, straight-through processing rates, operational efficiency, and client satisfaction improve over time.
• Strong operational performance, service quality, and employee engagement are maintained across the Wire Services organization.
• Vendor performance, expenses, and service-level expectations are actively monitored and managed.
• Approved modernization, automation, and operational improvement initiatives are successfully implemented.
• Team proficiency, succession readiness, and organizational resilience continue to strengthen.
• Leadership receives clear, actionable, data-driven insights to support strategic decision-making and operational planning.

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.