Night Auditor - Part Time

Homewood Suites by Hilton San Diego Mission Valley/Zoo, 445 Camino Del Rio South, San Diego, California, United States of America Job Description Posted Thursday, May 28, 2026 at 7:00 AM Why Work at Homewood Suites Mission Valley? Homewood Suites San Diego Mission Valley/Zoo is a welcoming, team-focused place to grow your hospitality career. Our Curators enjoy a relaxed, supportive environment where having fun with guests is part of the job. With guest offerings like complimentary breakfast, evening socials, and a modern setting, it’s a great spot to build meaningful connections and enjoy each workday. Position Summary The Night Auditor is responsible for providing exceptional overnight guest service while accurately completing the hotel’s night audit process. This role serves as the primary point of contact for guests during overnight hours and supports the Front Office by balancing daily transactions, preparing reports, responding to guest needs, and ensuring the safety and security of the hotel. The ideal candidate is dependable, detail-oriented, guest-focused, and comfortable working independently during overnight shifts. This position requires professionalism, accuracy, strong communication, and the ability to create a welcoming experience for guests at all hours. Essential Job Functions Guest Service and Front Desk Operations Greet guests warmly and provide professional, friendly service during overnight hours. Check guests in and out using hotel systems and brand standards. Respond to guest requests, questions, and concerns in a timely and courteous manner. Handle guest service recovery opportunities with care, urgency, and professionalism. Answer phone calls and assist with reservations, directions, hotel information, and guest inquiries. Communicate effectively with guests, team members, and leadership regarding overnight activity and guest needs. Maintain a calm, professional presence during late-night and early-morning guest interactions. Night Audit and Reporting Complete the nightly audit process accurately and according to hotel and brand procedures. Balance and reconcile daily transactions, room charges, taxes, payments, and adjustments. Review and verify guest accounts, folios, and billing information for accuracy. Prepare and distribute daily reports to appropriate leaders and departments. Identify and communicate discrepancies, system issues, or billing concerns to leadership. Ensure all required end-of-day procedures are completed timely and accurately. Safety, Security, and Property Support Monitor hotel activity during overnight hours and report any safety or security concerns. Conduct property walks as needed to ensure guest and property safety. Follow emergency procedures and notify appropriate leadership or emergency contacts when necessary. Maintain awareness of guest activity, entrances, exits, and public spaces. Support a clean, organized, and welcoming lobby and front desk area. Partner with other departments by communicating maintenance, housekeeping, or guest-related needs for follow-up. Teamwork and Communication Provide a clear pass-down of overnight activity, guest concerns, pending requests, and operational notes to the morning team. Work collaboratively with Front Office, Housekeeping, Engineering, and leadership to support daily hotel operations. Follow all company, property, and Hilton brand policies and procedures. Maintain confidentiality of guest, team member, and company information. Demonstrate Coury Hospitality values through professionalism, accountability, and genuine service. Requirements Previous hotel front desk, night audit, or guest service experience preferred. Hilton brand experience preferred, but not required. Strong attention to detail and accuracy with numbers, reports, and guest accounts. Ability to work independently and make sound decisions during overnight hours. Excellent guest service, communication, and problem-solving skills. Basic computer skills required, including ability to learn hotel systems. Ability to handle guest concerns with patience, professionalism, and urgency. Must be dependable, punctual, and comfortable working overnight shifts. Ability to maintain professionalism and composure in a quiet, independent work environment. Must be able to work a flexible schedule, including nights, weekends, and holidays. Physical Demands Must be able to stand, walk, and remain at the front desk for extended periods. Must be able to lift, push, pull, or carry up to 25 pounds as needed. Requires use of computers, phones, printers, and standard office equipment. May require walking throughout the property, including guest areas, public spaces, and back-of-house areas. Work Environment Overnight schedule required. Work is primarily performed at the front desk and throughout hotel public areas. May require working alone or with limited overnight staffing. Must be able to respond calmly and professionally to guest needs, emergencies, and operational concerns during overnight hours. Privacy Notice Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company’s use of the personal information it collects, receives or maintains for the business purposes identified above. Homewood Suites by Hilton San Diego Mission Valley/Zoo, 445 Camino Del Rio South, San Diego, California, United States of America #J-18808-Ljbffr