Service Delivery Technician

Requisition ID: 181109

Job Level: Entry Level

Home District/Group: DHO Information Technology Group

Department: Technology Group

Market: Corporate Home Office

Employment Type: Full Time

Position Overview

As a Service Delivery Technician, you will be responsible for providing outstanding support and customer service to all areas of the Kiewit organization. Tasks include handling inbound calls, cases, and chat requests covering a variety of services. It is fast paced, challenging environment that provides each team member with the opportunity to continuously learn and grow in all facets of Kiewit’s core business activities.

District Overview

Kiewit Technology Group (KTG) builds solutions to enable and support a $12.5 billion company. Our mission is to deliver project schedule and cost certainty by employing technology designed by and for the construction industry. Our team deploys technology solutions to the field and home office departments that increase profitability by maximizing the way we use our people and resources in daily operations. KTG uses systems and tools that manage every part of Kiewit’s business and lifecycle of a project to improve planning and day-to-day execution in the field by giving our people real-time data to make faster, smarter decisions. When you join KTG, you will make an impact on the critical work we do every day.

Location

This position will be located at our NEW office at 12312 Port Grace Boulevard, La Vista, NE. Work schedule is onsite Monday - Friday and the shift is 10am - 7pm.

Responsibilities

• Provides general support and troubleshooting assistance via phone, chat and tickets, resolving issues upon first customer contact wherever possible

• Collaborating with internal partner teams to efficiently and effectively escalate items, minimizing the impact to the customer

• Develop strong relationships with field personnel; provide excellent customer service in support of the Kiewit business units

• Understand and fully utilize technology to alleviate customer-impacting concerns; accountable for prompt and accurate assignment and resolution of service requests

• Understand Kiewit’s core business and demonstrate a sense of urgency toward business-critical issues; Team members must be willing to go above and beyond in support of Kiewit’s districts and projects.

• Understand and follow processes, procedures, and internal controls and escalate areas of concern to leadership immediately

• Reliable and consistent attendance

• Support and participate in collaboration activities to promote and implement continuous process improvement

Qualifications

• High School Diploma

• 0 - 2 years experience in a helpdesk environment, or equivalent experience supporting customers or corporate end-users

• Working knowledge of computers and experience in the use of the Microsoft suite

• Strong written and verbal communication skills; clearly conveys messages and ideas, gains understanding; generates interest and holds attention, listens and is open to the ideas of others

• Highly motivated and self-directed; initiative and a sense of urgency to get things done

• Ability to work with a high degree of accuracy with minimal supervision in a fast paced, high volume environment

• Ability to develop specific goals and plans to prioritize, organize, and accomplish assigned work

• Excellent customer service and collaboration skills; ability to connect and build relationships with others inside and outside the organization

#LI-Onsite

Other Requirements:

• Regular, reliable attendance

• Work productively and meet deadlines timely

• Communicate and interact effectively and professionally with supervisors, employees, and others individually or in a team environment.

• Perform work safely and effectively. Understand and follow oral and written instructions, including warning signs, equipment use, and other policies.

• Work during normal operating hours to organize and complete work within given deadlines. Work overtime and weekends as required.

• May work at various different locations and conditions may vary.

We offer our fulltime staff employees a comprehensive benefits package that’s among the best in our industry, including top-tier medical, dental and vision plans covering eligible employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and generous paid time off.

Equal Opportunity Employer, including disability and protected veteran status.

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Company: Kiewit