Mobility Engineer

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.Job Title:Mobility EngineerReporting To:Manager, End User ComputingWork Schedule:Hybrid – Buffalo, NYThe Mobility Engineer is responsible for the design, implementation, management, and continuous improvement of the organization's mobile and endpoint management solutions for iOS, iPadOS, and macOS devices. This role is heavily focused on engineering scalable, user-centric solutions that enhance the end-user experience while maintaining security, compliance, and operational excellence.The Mobility Engineer serves as the technical subject matter expert for Apple device management through Microsoft Intune and supports the lifecycle management of mobile devices and services. While providing escalated support when required, the primary focus of the role is engineering, automation, process development, documentation, and platform optimization. The role also manages the organization's Tangoe mobile service platform, including mobile line provisioning, inventory management, reporting, and carrier coordination.This role is hybrid based out of our East Aurora, NY offices.To be considered for the Mobility Engineer role, here's what you'll typically need to bring with you:Five (5) years of experience managing Apple devices in an enterprise environment.Five (5) years of experience administering Microsoft Intune.Experience managing iOS, iPadOS, and macOS devices at scale.Knowledge of Apple Business Manager and automated device enrollment.Experience with mobile device management (MDM), compliance policies, and endpoint security controls.Strong troubleshooting and analytical skills.Excellent written and verbal communication skills.Proven ability to create technical documentation and operational procedures.We would also prefer the Mobility Engineer to have the following skills and experience:Experience managing mobile carrier services and Tangoe platforms.Experience with Microsoft Entra ID, Conditional Access, and Zero Trust architectures.Experience with PowerShell, shell scripting, or automation tools.Microsoft Intune Administrator Associate certification.Apple Device Support or Apple Deployment certifications.As a Mobility Engineer, you will:  Endpoint Engineering & ManagementDesign, deploy, and maintain enterprise mobility management solutions using Microsoft Intune.Manage and support the full lifecycle of iOS, iPadOS, and macOS devices.Develop and maintain device enrollment, provisioning, configuration, compliance, and security policies.Implement and manage application deployment strategies for Apple devices.Evaluate, test, and deploy new endpoint management capabilities and platform enhancements.Build automation and self-service solutions that improve operational efficiency and end-user experience.Partner with cybersecurity teams to ensure compliance with corporate security standards and regulatory requirements.User Experience & Service ImprovementChampion a user-first approach to mobility services and endpoint management.Continuously identify opportunities to improve device onboarding, application access, and overall user satisfaction.Reduce friction in technology experiences through simplification, automation, and proactive support strategies.Analyze user feedback and support trends to drive service enhancements and platform improvements.Documentation & Knowledge ManagementCreate and maintain technical documentation, operational procedures, and support runbooks.Develop end-user guides, training materials, and self-service knowledge articles.Document engineering standards, deployment processes, and support workflows.Enable Site Support teams through clear documentation, training, and knowledge transfer sessions.Mobile Service Management (Tangoe)Administer the organization's Tangoe mobile expense and service management platform.Manage mobile line provisioning, modifications, suspensions, and disconnects.Maintain mobile inventory accuracy and lifecycle tracking.Coordinate with wireless carriers and vendors to resolve service issues and optimize mobile expenditures.Monitor usage, identify cost-saving opportunities, and provide reporting on mobile assets and services.Technical Support & EscalationsAct as an escalation point for complex mobility and Apple platform-related issues.Troubleshoot advanced device management, enrollment, application, compliance, and access issues.Collaborate with Site Support, Service Desk, Infrastructure, Security, and Application teams to resolve technical challenges.Participate in problem management activities to identify root causes and implement permanent solutions.How We Care For You:Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings AccountsWork/Life Balance: Flexible paid time off, holidays and parental leave program.Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programsCulture: Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all. Salary Range Transparency:Buffalo, NY $115,000.00–$145,000.00 AnnuallySalary Range DisclaimerThe base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits. This position requires access to U.S. export-controlled information.Moog offers an inclusive workplace, and, as such, affirms the right of every person to participate in all aspects of employment based on merit without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at View phone number on click.appcast.io.No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Absent compliance with these pre-conditions resumes submitted directly to any Moog Inc. employee or affiliate will not qualify for fee payment, and therefore become the property of Moog Inc.SummaryLocation: Buffalo, NYType: Full time