Health Industry - Patient Access & Experience Consultant

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com.Consulting professionals at Accenture belong to one of three workgroups: Management Consulting, Systems Integration Consulting or Technology Consulting. These workgroups enable us to deliver the increasingly specialized skills that clients demand while providing our people with varied career opportunities.Our management consultants have the opportunity to work and collaborate with colleagues from across the full spectrum of consulting activity: identifying and creatively solving complex problems, designing and re-engineering critical processes, and fundamentally transforming the way a company operates. Our management consultants are more than just theorists - they turn theory into action. Acting as trusted advisors to our clients, they work directly with FORTUNE Global 500 companies across many different industry sectors. They concentrate on getting a holistic view of a client's business and industry environment and use their expertise and critical thinking skills to design and deliver realistic, achievable business strategies and solutions that address key client priorities.Much of the work we do is at the cutting edge of innovation and thinking. We involve our consultants in publishing and sharing this knowledge as thought leadership to benefit clients, industry and fellow colleagues.You are:As a Patient Access & Experience Consultant in our Health Provider business, you understand both the end-to-end patient access journey (scheduling, registration, referral management, access / contact center operations, and patient outreach) and the healthcare digital and IT landscape that supports it. You will be at the core of streamlining and improving access and experience operations to help our clients meet their business goals and address their most pressing challenges in the ever-changing healthcare landscape. You are likely to engage in a range of activities, from identifying client value creation opportunities to project managing business solution implementations, helping healthcare providers make it easier for patients to find, schedule, and receive care, while ensuring every interaction reflects the best possible patient experience.The work:Assess and Implement Strategic Customer Engagement Projects for Providers• Implement patient access and experience solutions across complex, large-scale health care providers, with an understanding of the end-to-end access journey and its full impact on patient satisfaction, provider capacity, and operational performance. Solutions include comprehensive transformational initiatives for operating models, performance improvement, change management, technology implementation support, and vendor management• Contribute to business solution implementation: define operating models, process design, and development activities, and develop capabilities and performance measurements/KPIs such as third-next-available appointment, fill rates, no-show rates, call abandonment, and patient satisfaction• Provide functional expertise and best practices to design or optimize technical solutions to support the future state, such as electronic health record (EHR) and patient engagement platform implementations, including scheduling, registration, and digital front door capabilities• Help clients begin modernizing their patient access and engagement functions by consulting with internal and external teams to set strategy and goals, including opportunities for digital deflection, self-service, and AI-enabled automation• Own project workstreams and interact with the client daily to foster engagement success.• Analyze and document access and experience processes, such as scheduling workflows, template design, referral intake, and contact center operations, while focusing on specific opportunity areas identified during the assessment process• Lead initiative teams consisting of Accenture and client participants that contribute to overall project objectives• Recognize and identify access and experience process challenges or opportunities and escalate concerns in a timely mannerClient Relationship Development and Management• Manage key client stakeholder relationships and communications at all stages of the project. Facilitate complex meetings, presentations and workshops to build client commitment for the change• Support day-to-day operational meetings with client sponsors and consulting leaders• Prepare and communicate well-organized, effective reports and presentations to client and internal executives, articulating complex concepts in a clear and understandable manner• Cultivate follow-on opportunities at clients and developing compelling business case/proposals to new business opportunities• Be a trusted advisor to client leaders and key stakeholdersPractice Building• Proactively contribute and participate in practice-building activities and collaboration tools (e.g., recruiting, methodology development, template creation, best practice recommendations)• Share your experience in specific practice specialty areas to drive firm-recognized expertise development• Mentor team and practice members• Stay on top of current regulations, trends, and technologies influencing revenue cycle across broad client types (e.g., hospitals, health systems, medical groups, pharmacies, durable medical equipment suppliers)• Travel as needed, up to 80%.Here’s What You Need• Bachelor's degree in healthcare administration, business, or a related field• Minimum of 3 years of experience leading or supporting patient access and experience transformation-related initiatives, across both business and technical aspects, including program planning and management, process design and optimization, experience working through organizational change, and excellent communication and presentation abilities• Minimum 3 years experience in healthcare provider operations and customer experience capabilities – including patient access, contact center, digital engagement, and/or CRMBonus points if:• Prior experience working in consultancy or consulting capacity is preferred• Experience with AI, automation, data visualization and analytics• Experience in ambulatory / clinic operations and/or physician enterprise environments• EHR fluency, particularly with Epic• Working knowledge of contact center solutions (e.g. CCaaS, WFM, QM), CRM solutions (e.g. Salesforce, MS Dynamics), and/or patient engagement digital solutions (e.g. web / portal, AI / digital assistant)• Effective leadership and management skills with a proven ability to mobilize and energize project teams to deliver results• Ability to create and deliver high-impact communications to senior audiences (written and oral) and facilitate complex discussionsCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 11/30/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $70,350 to $205,800Colorado $63,800 to $177,800Connecticut $63,800 to $177,800District of Columbia $68,000 to $189,300Illinois $59,100 to $177,800Maine $54,400 to $151,400Maryland $63,800 to $177,800Massachusetts $63,800 to $189,300Minnesota $63,800 to $177,800New York $66,300 to $205,800New Jersey $68,000 to $205,800Ohio $59,100 to $164,600Virginia $59,100 to $189,300Washington $80,200 to $189,300Requesting an AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy StatementAccenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. 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