Talent & Training Director (CG)

Job Description

Job Description

Talent & Training Director

Chick-fil-A City Gate | Naples, FL

Where Leadership and Purpose Meet

About Chick-fil-A City Gate

At Chick-fil-A City Gate, we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others . As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Serve – our team, community, and guests with genuine care.
• Develop – ourselves, our teams, and our business for lasting impact.
• Inspire – excellence, growth, and purpose in everything we do.

We’re not just opening a restaurant, we’re building a place where people lead with purpose, grow in excellence, and create remarkable experiences together.

Position Summary

The Talent & Training Director leads all aspects of talent management, team development, and training at Chick-fil-A City Gate. Partnering closely with leadership, this leader attracts, equips, and retains exceptional talent while cultivating a culture rooted in our core values: Serve | Develop | Inspire . Through intentional recruitment, onboarding, and growth initiatives, the Talent & Training Director ensures every team member is empowered to thrive, contribute meaningfully, and deliver remarkable guest experiences that reflect the heart of Chick-fil-A City Gate.

Key Responsibilities:

Culture & Team Engagement:

• Lead initiatives that enhance team member experience, including birthdays, anniversaries, recognition, and engagement activities.
• Serve as a culture champion, modeling and reinforcing Chick-fil-A City Gate’s vision, values, and culture in every interaction.
• Implement strategies to create a first-class work environment where team members feel cared for, valued, and empowered.

Talent Acquisition & Onboarding:

• Lead recruiting efforts, including scheduling and conducting interviews, hiring, and onboarding new team members.
• Ensure all new hires are trained on Chick-fil-A standards, Core 4, and Winning Hearts Everyday (WHED) principles.
• Partner with Leadership to maintain accurate records, policies, and compliance throughout the employee lifecycle.

Training & Development:

• Design, deliver, and monitor training programs for new hires and current team members.
• Evaluate trainers and training effectiveness, ensuring ongoing compliance with Pathway training and operational standards.
• Lead leadership development initiatives, coaching future leaders and building a pipeline of high-performing talent.

Operational Support:

• Support FOH and BOH leadership to maintain operational excellence, including cleanliness, hospitality, and workflow efficiency.
• Must be willing to work in Operations alongside team members as business needs require.
• Monitor and coach team members and leaders on performance, guest experience, and operational standards.
• Collaborate with leadership to identify training gaps, process improvements, and opportunities to enhance team performance.

Performance & Retention:

• Track team member progress, performance, and retention through structured check-ins, reviews, and feedback processes.
• Partner with leadership to implement strategies that improve team satisfaction and reduce turnover.
• Ensure consistent application of policies, disciplinary processes, and recognition programs.

Communication & Administration:

• Support internal communication strategies to keep team members informed, motivated, and aligned with restaurant goals.
• Maintain organized administrative and HR records, reports, and systems related to training, onboarding, and team development.
• Facilitate leadership and team meetings to align goals, track progress, and reinforce culture initiatives.

Additional Expectations:

• Demonstrates flexibility by performing other duties as assigned to support operations and team success.
• Must be able to safely lift up to 50 lbs and stand for extended periods.
• Maintains consistent and reliable attendance with dependable transportation.
• Upholds Chick-fil-A City Gate’s standards of excellence, integrity, and professionalism in all interactions.

Qualifications:

• Proven leadership experience in talent management, training, or team development.
• Strong understanding of recruitment, onboarding, training, and retention best practices.
• Excellent organizational, communication, and interpersonal skills.
• Ability to lead by example, inspire others, and embody the Serve | Develop | Inspire values.
• Proactive, self-motivated, and solutions-oriented with a passion for servant leadership.
• Flexible schedule, including availability for weekends, holidays, and occasional evenings.

Preferred Attributes:

• Chick-fil-A experience preferred.
• Strategic thinker who thrives in dynamic, fast-paced environments.
• Skilled at mentoring, coaching, and developing high-performing teams.
• High emotional intelligence and relational awareness.
• Committed to continuous learning, personal growth, and professional development.

Compensation & Benefits:

• Competitive Pay based on experience and availability.
• Performance-based bonus potential.
• 401(k) with employer match (after one year).
• Monthly Contribution toward health, dental and vision insurance for full-time employees.
• Free Virtual Health Care Benefit for all team members.
• Paid Time Off Benefit for Full Time Members - accrual up to 120 hours per year.
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Referral Bonus Program for qualified hires.
• Quarterly Uniform Stipend.
• Monthly Cell Phone Stipend- up to $50.
• Closed on Sundays – time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A City Gate, we are building more than a restaurant; we are building leaders who will positively influence our team, guests, and community. We believe that leadership is more than a title – it’s a calling to Serve , Develop and Inspire our guests, teams and the community. The Talent & Training Director plays a pivotal role in shaping our culture, developing our people, and creating a world-class experience for every team member and guest.