CRM/Email Marketing Specialist - Public Relations and Marketing

CRM/Email Marketing Specialist Los Angeles, CA Duties & Responsibilities The CRM and Email Marketing Specialist is responsible for the development, execution and measurement of our CRM and Email Marketing efforts. This role will leverage data‑driven analytics to develop and implement strategies and journeys to drive acquisition and retention of our core consumer segments. They will partner on our capabilities and processes to deliver personalized campaigns across touchpoints of the consumer, customer and patient experience. Drive strategy, execution, and performance of consumer/customer engagement for CRM marketing program, including acquisition, activation, and retention. Develop and execute CRM and email marketing roadmap, segmentation, and content planning across consumer and audience segments. Manage distribution of all email sends against a planned editorial calendar and learning agenda that includes A/B testing of content, layout and design. Support the development of a digital measurement framework and track performance against CRM KPIs. Use data‑mining techniques and analytic capabilities to develop segmentation strategies. Define emerging trends of customers and the marketplace to identify new opportunities for Keck Medicine of USC and innovation in CRM. Deliver recommendations and serve as a subject matter expert on CRM approach tools, marketplace trends, list pulls, testing environments and CRM standard methodologies. Perform other duties as assigned. Required Qualifications Bachelor's degree in Marketing, Technology, Science or a related field. 3–5 years of experience in email marketing, CRM marketing, direct marketing, database marketing, and/or lifecycle marketing. Experience with the entire process of automated outbound and inbound marketing (lead scoring/nurturing/routing, campaign development and management, landing page and form building and optimization, reporting/analytics). Demonstrated experience in email marketing, CRM marketing, direct marketing, database marketing, and/or lifecycle marketing. Experience with InDesign, Canva, or other design software a plus; HTML and CMS experience (WordPress) a plus. Experience using CRM/engagement marketing technology, specifically Salesforce Marketing Cloud, to drive business results, including CRM databases. Knowledge of customer segmentation techniques, persona development, and lifecycle management. Experience in marketing analytics and analytics tools such as Google Analytics to measure how CRM contributes toward business goals. Ability to work collaboratively with both external vendors and agencies as well as internal Marketing and IT teams. Ability to give creative direction for both visual design and copy that results in engaging and on‑brand deliverables. Ability to thrive in a fast‑paced environment where multi‑tasking and time management with on‑time delivery is critical to success. Passion for translating data analytics into action‑oriented growth strategies. Collaborative, positive team player with excellent communication, writing and verbal skills and highly analytical mindset. Required Licenses/Certifications Fire Life Safety Training (LA City) – if no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date (Required within LA City only). The annual base salary range for this position is $81,120.00 – $133,010.00. When extending an offer of employment, the University of Southern California considers factors such as scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. Job ID

REQ20174198

Posted Date 04/20/2026 #J-18808-Ljbffr Veterans in Healthcare