Commercial Claims Assistant

Commercial Claims Assistant

WCF Insurance is an "A" rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience.

Position Overview: The Commercial Claims Assistant is an entry-level role that supports the commercial claims team by serving as the first point of contact for new claims. This position involves speaking with customers, gathering and documenting claim information, managing minor claims, and coordinating basic repairs or estimates, while referring more complex claims to the appropriate adjusters. This is a full-time, non-exempt (hourly) position that works at WCF's Sandy, Utah headquarters and reports to the Director, Commercial Auto Claims as a member of the Commercial Auto Claims team.

Responsibilities:

• Review and process incoming claims, ensuring all necessary documentation is complete and accurate.
• Provide prompt and courteous telephone support, making every effort to assist the caller.
• Support claims adjusters by making initial contact with customers and other involved parties.
• In certain cases, investigate claims by contacting claimants, witnesses, or medical providers to take initial statements or gather necessary information.
• Manage minor claims, ensuring they are resolved promptly and efficiently.
• Maintain accurate and up-to-date records of all claims activities.
• Assist with improvements to claims processes and procedures.
• Coordinate with repair professionals to obtain estimates and ensure quality repairs.
• Direct complex claims to the appropriate claims adjuster.
• Maintain a professional demeanor when interacting with internal and external contacts.

Qualifications:

• High school diploma required. Associate's degree preferred.
• At least two years of customer service experience.
• Strong communication and interpersonal skills.
• Proficiency in using computer systems and software applications.
• Excellent organizational and time management abilities.
• Consistent demonstration of exceptional attention to detail and accuracy.
• Ability to work independently and as part of a team.

Benefits:

• Medical, dental, and vision insurance.
• Company paid life insurance.
• 401K with a generous 6% employer match.
• Employee Assistance Program (EAP).
• Time off to volunteer in the local community.
• All employees earn 4 weeks of vacation their first year.
• The expected salary range for this position is $43,000.00-$50,500.00. This salary range depends on experience, education, and location for this specific position.

Values:

The person in this position must demonstrate the WCF values of doing the right thing, being great at your job, and helping others succeed to fulfill the company's mission of excellence.

Working Conditions:

This position is based in an office environment with adequate temperature and lighting control. There are no known hazardous or unpleasant conditions caused by noise, dust, or other environmental factors. There are potentially high-stress situations that require meeting deadlines. The employee must meet the job attendance requirements for this position.

Our People:

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.

WCF Insurance is an Equal Opportunity Employer. WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.