Patient Access Manager

Hospital - Main Campus · Patient Access Plymouth , NH Professional/Management Full Time , Days , m-f 8:30-5, other shifts as needed Patient Access Manager Are you a motivated, detail-oriented healthcare customer service professional with proven experience leading high-performing teams? Join our team as a Patient Access Manager and play a pivotal role in helping the Patient Access team provide exceptional, efficient service to our patients. If you thrive in a supportive, collaborative environment and excel at providing exceptional customer service, we want to hear from you! About Speare Memorial Hospital Speare Memorial Hospital is a 25-bed critical access hospital serving dozens of communities in the Lakes Region. We are passionately committed to providing exceptional, local care to our friends, families, neighbors, and communities at large. Mission: To work together to serve the needs of our patients and community. Vision: A community where all can achieve optimal health. Values: Kindness, Collaboration, Patient & Family-Centered, Safety, Excellence, Efficiency, and Professionalism. What You’ll Do: Supervise Patient Access and Hospital Switchboard Staff: Responsible for hiring, orienting, training, and evaluating staff, as well as providing ongoing training/development opportunities to self and staff. Also responsible for coaching, counseling, and providing corrective action to staff as necessary in conjunction with the Patient Access Manager and Director of Revenue Cycle. Fiscal Responsibilities: Assist Director with development and maintenance of the department’s annual operating budget, ensuring that operations are managed within established guidelines – including plans and budgets for capital equipment expenditures. Quality Assurance Responsibilities: In conjunction with the Director, assess, design, develop, implement and evaluate department quality management activities according to hospital/industry guidelines and in accordance with organizational objectives that result in the improvement of patient care or organizational processes. Also, prepare quarterly reports using appropriate methods, including setting goals, measuring processes/outcomes, and analyzing results, implementing action for improvement and evaluating outcomes to determine if goals have been met. Information/Communication Responsibilities: Hold staff meetings on a regular, routine basis, as well as participate in committees, task forces, and other hospital programs. Supervisor Leadership Skills & Abilities: Promote flexibility and quality in cooperation with all departments of the hospital. Serve as a role model to staff. Demonstrate independent judgement and critical thinking skills while also acknowledging when it is appropriate to seek guidance. What We’re Looking For: Required: High School Graduate 3-5 years’ experience in a healthcare setting, preferably a hospital setting for patient registration or patient accounts area with a minimum of two years of supervisory experience Knowledge of third‑party billing practices and state and federal regulations regarding patient billing, customer service, communications, leadership, fine motor, typing, and computer skills Experience with an EHR system, extensive knowledge of registration tasks, including collections Preferred: Associate’s or Bachelor’s degree in business or related field Why Join Speare Memorial Hospital? Community Connection: Be part of an organization deeply invested in local health and wellness. Collaborative Culture: Work alongside dedicated professionals who genuinely care about their work and each other. Professional Growth: Opportunities for continuing education and career development. Health, dental and vision insurance Health savings accounts with employer contributions 403(b) retirement plans with generous employer contributions Tuition Assistance and Student Loan Repayment programs Employee recognition and appreciation programs Generous Earned Time accrual Short-Term & Long-Term Disability Life insurance Our Commitment Speare Memorial Hospital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that a diverse workforce strengthens our ability to serve our equally diverse community. Join us in our mission to provide compassionate, high-quality healthcare to our community. #J-18808-Ljbffr