Answering Service Manager

Alarm Systems

Job Description

Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of customer service professionals. This is an on-site position, not remote.

We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional support—no sales calls—with a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.

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Key Responsibilities

As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:

Recruiting, hiring, and onboarding new team members
Creating and managing staff schedules
Ensuring coverage for all shifts, including holidays and weekends
Conducting performance reviews and quality assurance
Supporting a collaborative and respectful team culture

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Desired Skills & Qualifications

We’re looking for someone who is:

Friendly, respectful, and professional on the phone
Experienced in business phone communication
Accurate and efficient in typing
Proficient with:
Google Chrome or Firefox
Email and Microsoft Office (Word, Excel, PDFs)
Skilled in multitasking and problem-solving
Able to work independently and as part of a team
Detail-oriented and organized
Experienced in team management and leadership

Compensation & Benefits

Vacation and Holiday pay
Health and dental insurance
401(k) retirement plan
Commission opportunities for additional sales
Supportive team environment with flexible time-off scheduling
Opportunities for growth in a family-oriented company

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About Midwest Answer

Since 1974, Midwest Answer has built its reputation on strong relationships—especially between our clients and their customers. We’re a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We’re here so our clients don’t have to be.

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Vacancy posted 3 days ago

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