Customer Success Manager, Corporate

Customer Success Manager (CSM), CorporatesThe Customer Success Manager (CSM), Corporates role at AlphaSense is central to ensuring our clients realize measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimize the customer journey delivering value from the moment they join AlphaSense by focusing on strong product adoption and engagement.In the Corporates division of AlphaSense, CSMs will be supporting clients across any of the following major verticals: Technology/Media/Telecom, Consumer Packaged Goods, Energy + Industrials, Professional Services, Consulting, and Life Sciences. Personas supported across these verticals are widely varied, including but not limited to: Investor Relations, Corporate Strategy, Competitive Intelligence, and Corporate Development, making the day to day work of a CSM dynamic and exciting.What You'll DoClient Engagement: You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in-person meetings, email, 'warm' calling direct lines, etc. - all with the end goal of delivering value through platform adoption + use case mappingDrive Adoption & Value: Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoptionOnboarding & Ongoing Training: As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.Retention & Growth: Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense's differentiated and competitive value.Data-Driven Mindset: Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers' ROI case for AlphaSenseVoice of the Customer: Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements—whether on calls or in person—and use those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organization.Who You Are2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial services experience a plus).Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.Comfortable using data to inform decisions, with strong organizational and time-management skills.A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration.Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment.Base Compensation Range $80,000 —$95,000 USDAlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.Recruiting Scams and FraudWe at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:AlphaSense never asks candidates to pay for job applications, equipment, or training.All official communications will come from an @ alpha-sense.com email address.If you're unsure about a job posting or recruiter, verify it on our Careers page.If you believe you've been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.