Healthcare Associate

About Sentido Health

Sentido Health is a boutique home health solutions company founded on a deeply personal mission: to support medically complex patients and their families with the heartfelt care we'd give our own. We offer the product selection and clinical resources of large national organizations, delivered with the individualized approach only a boutique provider can. We consider our patients family, and our team is built on the belief that every person deserves more than a delivery. They deserve a partner.

We're Always Looking for Great People

This is an evergreen posting. We are always looking for talented, caring people to join our team, so we accept applications year-round. Even if we don't have an immediate opening, we'll keep your application on file and reach out when a position becomes available that matches your background.

Start Here, Grow With Us

The Healthcare Associate role is designed to be a starting point, if you want it to be. Our goal is to bring you in here and then train and educate you on all things DME (durable medical equipment), from products and insurance to documentation and patient care coordination. As you build that foundation, we'll support you in growing your skills and exploring other paths within Sentido Health. No prior DME experience? That's okay. We'll teach you.

The Opportunity

As a Healthcare Associate, you'll be the heartbeat of our daily operations: the person patients and referral partners count on to make sure care arrives accurately, on time, and without friction. You'll serve as the primary point of contact for monthly order fulfillment, working across insurance verification, patient communication, and documentation to keep everything running seamlessly. We're looking for someone who is detail-oriented, people-first, and genuinely excited about making a difference from behind the scenes. Bilingual candidates are strongly encouraged to apply.

What You'll Do

Order Processing & Patient Communication

• Receive and confirm patient orders via phone, email, and text, ensuring every order is accurate and complete before it moves forward
• Process orders, requests, and patient information updates in Brightree with speed and precision
• Serve as a trusted point of contact for patients and caregivers, resolving needs professionally and escalating when needed

Insurance & Documentation

• Verify insurance coverage across all payers prior to every order fulfillment
• Scan, file, and maintain patient documentation in full compliance with organizational and regulatory standards
• Keep patient and order records accurate and current in Brightree at all times

Product Knowledge & Team Support

• Build working knowledge of our product lines to confidently consult patients and support the sales team
• Pitch in on additional projects and initiatives as needed. We're a team, and everyone contributes

What You Bring

• Exceptional attention to detail, especially when processing orders, verifying insurance, and maintaining patient records
• Strong verbal and written communication for professional interaction with patients, teammates, and leadership
• The ability to prioritize and multitask effectively in a fast-paced, high-volume environment
• A collaborative, team-first mindset
• Proficiency with computer systems, including Microsoft Office Suite and healthcare management software
• A genuine commitment to HIPAA compliance and patient confidentiality
• Problem-solving instincts and sound judgment to resolve day-to-day patient and order issues
• A desire to learn and grow in the DME field

Education & Experience

• High school diploma or GED required
• Minimum of six (6) months of experience in healthcare, customer service, or office administration
• Preferred: one (1) or more years in healthcare operations, HME/DME, or a comparable healthcare environment
• Preferred: experience with Brightree or comparable healthcare management software
• Preferred: working knowledge of insurance verification across Medicare, Medicaid, and commercial payers
• Familiarity with medical terminology

Why Sentido Health?

• Boutique culture: National resources with a personal touch. You're not a number here
• Mission you'll feel: Founded by a family, for families. The work is genuinely meaningful
• Training & growth: Hands-on DME training and internal development and advancement pathways
• Comprehensive benefits: Medical, dental, vision, life, accidental, short-term disability, flexible savings account, GAP, and telehealth
• PTO: 80 to 160 hours based on tenure
• 401(k) with matching: 100% match up to 4%, partial match up to 6%
• Wellness perk: Free gym membership or $25 monthly stipend if unavailable in your area

Work Environment & Schedule

This is a full-time, non-exempt, on-site position based in a professional office environment. Standard hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional after-hours availability as required. This role is primarily sedentary, involving regular computer and telephone use, with occasional standing, walking, and light lifting of up to 10 pounds.

Our office is located at 27905 Commercial Park Rd., Suite #240, Tomball, TX 77375.

Ready to Make an Impact?

Join a team where the details you get right every day make a real difference in the lives of medically fragile patients and the families who love them. Whether you're looking for your next role or your long-term career, apply today and become a part of the Sentido family.

Sentido Health participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. Sentido Health is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Reasonable accommodation may be provided to qualified individuals with disabilities to perform essential job functio