Information and Resource Specialist - Brain Injury Association of America - Texas Chapter

Information and Resource Specialist - Brain Injury Association of America – Texas Chapter

Position: Full-time, remote, exempt

Location: While this is a fully remote position, the applicant must live and work within the state of Texas. Preference for candidates located in Austin, Dallas, Houston, or San Antonio.

Reports to: Director of Consumer Services, Brain Injury Association of America Position

Summary: The Information and Resource Specialist serves as a primary point of contact for brain injury-related inquiries throughout Texas, providing expert guidance, comprehensive information, and appropriate referrals to individuals with brain injuries and their families. Answers phone, e‑mail, and other inquiries from people seeking information about brain injury and available services, supports, and options in Texas. Researches and maintains current information about brain injury and co‑occurring conditions, state and Federal funding and services, community providers, and other options for individuals with brain injuries and their families. *Position is grant-funded.*

Key Responsibilities

• Work with individuals and families who are living with a brain injury.
• Maintains confidentiality and standards of ethical practice.
• Responds to inquiries in a professional, respectful, and timely manner following the best practices for Information and Resources.
• Uses active listening and effective questioning to determine the inquirer's needs, clarify them, provide requested information and/or identify appropriate resources, and make referrals to organizations capable of meeting those needs.
• In situations where services are unavailable, engages in problem‑solving to help the inquirer identify alternative strategies and manage expectations.
• Compiles, reviews, and updates Texas and other brain injury resource information on an ongoing basis.
• Participates in and may assist with coordinating virtual and in‑person community events and other programs as needed.
• Serves as a representative of BIAA's Texas Chapter, identifying opportunities for further exploration for the BIAA‑Texas Chapter Executive Director.
• Tracks contact information accurately and clearly in association software.
• Conducts educational and informational programming for acute and rehabilitation hospitals, agencies, and community service providers, amongst others.
• Provides outreach/educational materials to community service providers.
• Compiles and provides a monthly operations report on Texas I&R requests and outreach.
• Develops and/or updates written fact sheets, answers to frequently asked questions, resource and reference materials applicable to individuals and families.
• Continually builds knowledge about brain injury, including but not limited to: its causes and consequences, medical and community services, service funding options, trends, and research.
• Participates in department and staff meetings as scheduled. Special projects as assigned.

Qualifications

• Preferred bachelor's degree with background in social services, counseling, psychology, rehabilitation, health, or related field.
• Preferred Certified Brain Injury Specialist (CBIS) certification or meets application eligibility requirements.
• Understanding of disability issues.
• Excellent communication skills, both written and verbal.
• Highly developed customer service skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality.

Other Job Requirements

• Operate standard office equipment.
• Knowledge of and ability to use Microsoft Word, Excel, PowerPoint, and Outlook, and ability to learn new databases/software.
• Ability to occasionally lift and move items of up to 20 pounds.
• Some in‑state travel may be required.

Must have the ability to pass a background check.