Service Manager

Service Manager

The Service Manager leads all service department operations, ensuring efficiency, profitability, and high levels of customer satisfaction. This role oversees technicians and advisors, manages workflow, and drives key performance metrics such as labor sales, productivity, and CSI. The position balances operational execution with customer experience and financial performance.

Execute core responsibilities aligned to dealership performance and operational standards

Drive accuracy, efficiency, and accountability within the role

Collaborate across departments to ensure seamless operations

Identify issues proactively and implement solutions

Maintain compliance with OEM, legal, and internal standards

Support leadership with reporting and insights

Assist in training and onboarding where applicable

Drive continuous improvement initiatives

Maintain documentation and audit readiness

Relevant dealership or functional experience preferred

Strong attention to detail and organizational skills

Ability to work in a fast-paced environment

Effective communication and problem-solving abilities

Dealership environment with cross-functional interaction

May involve multi-rooftop coordination

Combination of desk and active work

Occasional lifting depending on role

Full-time; may include evenings and weekends

Accuracy and error rate

Timeliness and completion

Customer satisfaction (if applicable)

Department-specific performance metrics