Front Desk Lead
Vista Host Hotel Management
Front Desk Lead / Supervisor
Deliver high-quality guest service while keeping front office operations running smoothly and efficiently.
Team Leadership: Train new front desk agents, guide daily shift tasks, and model professional behavior.
Guest Services: Greet guests, manage fast check-ins and check-outs, and promote hotel amenities or loyalty programs.
Issue Resolution: Handle escalated guest complaints and find quick, satisfying solutions.
Department Coordination: Communicate closely with housekeeping and maintenance to verify ready rooms and address property needs.
Administrative Tasks: Balance shift paperwork, audit cash drawers, and update booking records via property management systems (PMS).
Experience: 1 to 3 years of hotel customer service or front desk experience, with prior leadership or supervisory background preferred.
Education: High school diploma or equivalent; a hospitality degree is a plus.
Technical Skills: Strong computer literacy, including experience with hotel software like Opera or Cloudbeds.
Soft Skills: Excellent communication, problem-solving under pressure, and a friendly, welcoming attitude.
Schedule Flexibility: Ability to work varied shifts, including weekends, nights, and holidays
Vacancy posted 4 days ago
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