Service Operations Manager

Service Operations Manager

Field Support Center - Pacific Junction, IA 51561

Overview

Category Service

Description

Who We Are:

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America.

We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance.

With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority.

Look Forward. Adapt Often. Lead Always.

General Purpose:

The Service Operations Manager is responsible for advancing the performance, consistency, and growth of service operations across AVE-PLP LLC. This role partners closely with dealership leadership, aftermarket teams, and the Director of Aftermarket to balance strategic development with hands-on operational execution.

The Service Operations Manager leads service process standardization, program development, and performance improvement while leveraging enterprise and customer data to guide decisions. The role also serves as an innovation and growth catalyst—identifying new service business opportunities, incubating new concepts, and determining when initiatives should be scaled and operationalized across the organization.

In addition, this role provides direct leadership for the Service Performance Specialist team and the Service Training team, ensuring strategy, process, and training initiatives are effectively translated into consistent execution at the dealership level.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Service Process & Performance Management

• Lead the development, implementation, and continuous improvement of service processes and procedures across all locations.
• Identify operational inefficiencies and performance gaps, and develop practical solutions to improve technician productivity, service throughput, and customer satisfaction.
• Ensure service processes align with company standards, manufacturer requirements, and long-term growth objectives.

Common Practice & Process Implementation

• Establish and maintain common service practices that drive consistency, scalability, and accountability across the enterprise.
• Support dealership leadership during process rollouts and change initiatives, ensuring adoption and sustained execution.
• Serve as a subject matter resource for service operations best practices and performance improvement.

Service Program Development

• Design, implement, and manage service programs that increase customer retention, service absorption, and overall aftermarket profitability.
• Collaborate with parts, service, and sales teams to ensure programs are clearly communicated, executable, and measurable.
• Monitor program effectiveness and refine programs based on performance data and feedback.

Enterprise & Customer Data Analysis

• Analyze enterprise-level service, technician, and customer data to identify trends, risks, and opportunities for improvement or growth.
• Translate data insights into actionable recommendations for dealership leaders and executive management.
• Track and report on key service performance indicators to support data-driven decision-making.

Growth, Innovation & Market Opportunity Identification

• Identify new markets, customer segments, and opportunities to expand the service business.
• Evaluate emerging service offerings, technologies, and business models that enhance service revenue and customer value.
• Partner with leadership to assess strategic fit and financial viability of new service opportunities.

Incubation & Operationalization of New Initiatives

• Lead or support pilot programs and start-up service initiatives to test new concepts and approaches.
• Evaluate pilot results to determine readiness for broader rollout or operationalization.
• Develop the processes, documentation, tools, and metrics required to scale successful initiatives across the organization.

Leadership of Service Performance Specialists

• Lead, coach, and manage the Service Performance Specialist team responsible for operationalizing service strategy and process alignment at the dealership level.
• Set clear priorities, expectations, and success metrics for the team.
• Ensure effective collaboration between Service Performance Specialists, dealership service leaders, and aftermarket leadership.
• Use feedback from the field to refine service processes, programs, and support models confirming continuous improvement.

Service Training Strategy & Team Leadership

• Provide leadership and direction for the Service Training team and overall service training strategy.
• Ensure training programs align with service processes, programs, performance expectations, and business objectives.
• Oversee development and delivery of training for service managers, technicians, and parts personnel.
• Continuously evaluate training effectiveness and adjust content, delivery methods, and focus areas to support execution and performance.

Qualifications

Knowledge, Skills, and Abilities:

• Strong understanding of dealership service operations and aftermarket performance drivers
• Ability to balance strategic vision with practical, location-level execution
• Data-driven decision-making and analytical problem-solving skills
• Proven people leadership and cross-functional collaboration abilities
• Change leadership with the ability to influence without direct authority
• Innovative, growth-oriented mindset grounded in operational discipline

Experience:

• Experience in service operations, aftermarket management, or dealership operations (multi-location experience preferred)
• Demonstrated experience leading teams and driving enterprise-wide process improvement
• Strong communication, organizational, and leadership skills
• Experience developing and executing service programs and training strategies

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have a valid driver's license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.

Working Environment:

• Occasional outdoor work in extreme weather conditions (hot/cold); walking on uneven terrain; occasional exposure to insects.
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
• The noise level in the work environment is moderate.
• Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform.
• A clean and safety-conscientious working environment is required.
• Work may involve long hours and overtime during holidays, weekends, and evenings.
• Required to rotate on-call responsibilities for up to one week at a time.

Physical Activities:

• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• May involve climbing ladders, stairs, steps, and traversing catwalk grating, pushing, pulling, bending, stooping, and kneeling on a frequent basis and working in confined space and manual dexterity required to complete work tasks through safe and proper operation of power and hand tools, and motor vehicles.
• Specific vision abilities required by this job include close