Senior CX Specialist: Escalations, Insights & Impact

Quince is seeking a Senior Customer Experience Specialist to join our Customer Experience team. You'll move beyond ticket resolution to become a category authority—owning complex escalations, identifying systemic improvements, and driving operational excellence.

In this role, you'll collaborate cross-functionally with product, quality, and operations, develop deep product expertise, and build processes that reduce customer effort while protecting brand and customer relationships.