Customer Service Representative (CSR)

4 days ago Be among the first 25 applicants This range is provided by Dexian. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $18.00/hr - $20.00/hr Direct message the job poster from Dexian Senior Technical Recruiter || Engineering || Light Industry || BFSI || Non -IT-Recruitment Job Title: Customer Service Representative (CSR) Duration: Contract to Hire Salary Range: $18 to $20/hourly ($44K to $45K Annually) Job Description We are seeking a dependable and adaptable Customer Service Representative to join a growing customer service team in Bradenton, FL. This role is ideal for someone who thrives in a fast‑paced, evolving environment and can manage multiple responsibilities beyond traditional customer service. The position requires strong communication skills, sound judgment, and the ability to learn new processes without relying on rigid manuals. The right candidate will be comfortable handling customer interactions, operational tasks, and cross‑functional coordination while maintaining accuracy and professionalism. This role begins fully onsite (5 days per week). After demonstrating strong performance and accountability, the schedule transitions to a hybrid model (4 days onsite). Key Responsibilities Handle inbound and outbound customer communications via phone and email Respond to customer inquiries regarding orders, products, and account information Perform order entry, returns processing (RMA), and shipment tracking Troubleshoot issues and resolve customer concerns efficiently Escalate complex issues to appropriate internal teams when necessary Maintain accurate documentation of customer interactions and transactions Work cross‑functionally with internal teams to ensure timely resolution Adapt to evolving processes, systems, and business needs Qualifications High school diploma or GED required 1–3 years of customer service experience (industry background not required) Strong verbal and written communication skills Basic computer proficiency; familiarity with Excel (filters, data organization) preferred Ability to multitask, prioritize, and manage time effectively Willingness to learn new systems and processes Ideal Candidate Profile Highly adaptable and comfortable in a changing environment Strong problem‑solver who uses common sense and sound judgment Accountable, dependable, and takes ownership of responsibilities Comfortable processing large volumes of information without step‑by‑step instructions Team‑oriented with the ability to work across functions Motivated to grow within an organization that promotes based on performance and potential Equal Employment Opportunity Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit dexian.com to learn more. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority‑owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game‑changing results that help everyone achieve their ambitions and goals. #J-18808-Ljbffr