Customer Service Representative

Customer Service Representative

LHH Recruitment Solutions is seeking a Customer Service Representative on behalf of our client in Batavia, Ohio. This is a first-shift, contract-to-hire opportunity for a customer-focused professional who enjoys building relationships, solving problems, and supporting customers in a fast-paced environment.

Location: Batavia, OH

Schedule: Monday–Friday, First Shift

Pay: $20.00–$22.00 per hour

Employment Type: Contract-to-Hire

The Customer Service Representative will serve as a key point of contact for customers, providing support through phone, email, and online communication channels. This role focuses on order management, customer account support, issue resolution, and maintaining a positive customer experience from start to finish.

Responsibilities

• Manage incoming customer inquiries regarding orders, products, account information, and service requests
• Process orders, updates, cancellations, and customer account changes accurately
• Communicate with customers via phone and email to provide timely updates and solutions
• Investigate and resolve customer concerns while maintaining a high level of professionalism
• Coordinate with internal departments including operations, shipping, and accounting to ensure customer needs are met
• Maintain detailed records of customer interactions and transactions within company systems
• Monitor order status and proactively communicate delays or issues
• Build strong customer relationships through exceptional service and follow-up

Qualifications

• Previous customer service experience required
• Strong verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office and customer management systems
• Strong attention to detail and organizational skills
• Problem-solving mindset with a commitment to customer satisfaction
• Reliable attendance and professional demeanor

Preferred Qualifications

• Experience supporting customers in a manufacturing, distribution, or business-to-business environment
• Familiarity with order entry, order processing, or account management
• Experience using ERP, CRM, or customer service software platforms

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.