Lifestyle Director

Lifestyle Director

Willow Homeowners Association, located in Punta Gorda, FL, is pleased to announce an excellent career opportunity for a Lifestyle Director! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management. The Lifestyle Director provides direction and focuses on all of the experiential components of the community designed to enrich the quality of life and enhance the vibrancy of the community for residents. The Lifestyle Director is responsible for curating and executing a robust program of experiences and events that engage and enrich the lives of our residents. From fitness and wellness programs to court sports, dining and cultural events, this individual will play a key role in creating a vibrant and dynamic luxury-resort lifestyle atmosphere. The Lifestyle Director will supervise and assist with special events, workshops, classes, communications, and with connecting residents throughout the community.

Responsibilities:

• Design and implement a robust calendar of events and experiences that cater to a wide range of interests and preferences, including but not limited to dining, fitness, wellness, court sports, cultural events, pet events, themed events, social groups, and social gatherings.
• Plan, coordinate, and implement programs, classes, and special community-wide events that promote a healthy, active lifestyle delivered within a luxury environment.
• Develop and manage the department budget and provide recommendations for leadership.
• Act as main point of contact for all member events including creating all event orders, event marketing, invitations, menu selection, RSVPs, billing coordination, and onsite representative to ensure the consistent delivery of high-quality programs.
• Maintain high standards of customer service and satisfaction at all times.
• Collaborate with other departments within the community, including the sales team, to ensure seamless delivery of all programs and events.
• Build strong relationships with local businesses, organizations, and vendors to bring unique and engaging experiences to the community.
• Create and distribute all regular resident member correspondence including but not limited to monthly member newsletter, club announcements, seasonal procedural announcements, club flyers, signage, and calendars, promotions, events, etc.
• Act as primary owner for all member website and social media duties; responsibilities include update and creation of online content, distribution of communication, tracking member activity, and collecting member feedback.
• Maintain electronic membership database and hard files.
• Track resident participation numbers to measure activity success and communitywide metrics.
• Welcome new residents to the community and perform new resident member orientation.
• Work closely with the Real Estate sales team to promote community events and experiences and to provide concierge-style assistance to residents.
• Assist the sales team with prospects and in sharing the elevated lifestyle of the community.

Job Knowledge, Skill, and Ability Preferences:

• A genuine passion for creating memorable experiences and enriching the lives of others with a proven track record of successful planning and execution of events and experiences.
• Strong organizational and project management skills, with the ability to handle multiple tasks and priorities simultaneously.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with residents, staff, and external partners.
• Should possess a high level of energy, social skills, initiative, enthusiasm, and cooperation, as well as exercise good judgment and discretion.
• Public speaking skills with small and larger groups.
• Must be able to organize, participate, and direct in-community event set-ups.
• The ideal candidate will be outgoing and welcoming.
• Ability to work at nights, weekends, and holidays required.
• Regular and reliable attendance.

Education/Experience:

• A degree in recreation, hospitality, sales or communication field is preferred and/or practical experience in planning charitable events or company social calendars.
• Prior experience with private club residential community is a plus.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any on the job-related duties as requested.

Benefits & Other Compensation: This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical, Dental, and Vision coverage.
• Retirement Benefits – 401(k) with employer match (19 years of age and older).
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

About Troon: Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.