Cash Application Specialist

Job Description

Job Description

We are looking for a detail-oriented Cash Application Specialist to support finance operations in Boca Raton, Florida. This position focuses on applying payments accurately, reviewing refund activity, and helping resolve account-related questions in a timely manner. The role also works closely with customer service and offshore support partners to address escalations and maintain reliable accounts receivable records.

Responsibilities:

• Oversee incoming JPMorgan communications and take appropriate action to keep cash activity organized and up to date.

• Validate system-produced policyholder refund transactions to ensure payment amounts and supporting details are correct before release.

• Apply customer and policyholder payments within the policy administration platform with a high level of accuracy.

• Examine outstanding accounts receivable balances, identify aging items, and support recommendations for write-offs when appropriate.

• Partner with customer service to resolve payment issues, including fund reversals, reapplications, cash research, urgent refunds, card voids, chargebacks, and check reissuances.

• Address complex inquiries escalated by offshore team members and provide clear follow-up to move items to resolution.

• Maintain precise financial records and support day-to-day cash posting activities that contribute to accurate reporting.

• Coordinate multiple processing priorities while meeting deadlines in a fast-paced environment.

• At least 1-2 years of experience in cash application, cash posting, accounts receivable, or a closely related finance role.

• High school diploma required; additional college coursework is preferred.

• Strong attention to detail with a consistent focus on accuracy in transaction processing and reconciliation work.

• Ability to manage shifting priorities, handle multiple tasks at once, and complete work within established deadlines.

• Effective written and verbal communication skills for working with internal teams and responding to account-related issues.

• Proficiency in Microsoft Excel for data entry, analysis, and reconciliation activities.

• Experience supporting customer payment investigations, refunds, or account adjustments is highly valuable.

• Familiarity with insurance premium receivables is preferred.