Retail Quality Assurance Coordinator

Job Description

Job Description

Do you want to work for a company where your co-workers are co-owners?  We are 100% employee owned!  At The Bernard Group, we work to wow. As a visual merchandising company leading the retail industry in design and production, we come together as a team to win big for some of the most successful brands in the world. Since we’re an employee-owned company, we don’t just list our values, we live them, providing the highest-quality products and services day in and day out. And we do it all with sustainable materials carefully sourced from eco-friendly partners that support social change and community involvement. 

The Bernard Group is looking for a Retail Quality Assurance Coordinator to join our Distribution Center team in Shakopee, MN. In this role, you will play a critical role in ensuring the accuracy and quality of our graphic orders set for outbound shipping. Responsibilities include conducting thorough inspections and checks to ensure that graphic elements align with our company standards and ensure the product is exceeding customer expectations. As the Retail Quality Assurance Coordinator, you will record observations in a database format and provide valuable insights for process improvement. Additionally, this role will collaborate with other team members, manage data, and maintain a clean and organized work area. 

Shift available: Monday - Friday 7:30 am - 4:00 pm

A variety of these traits will help land you this job :

• technically savvy, being proficient in or ready to learn Gmail, Google Docs, Excel, TBG Systems, various software, and hardware
• ability to work in a high paced and multi-task environment 
• demonstrated organizational skills and is very detail oriented 
• ability to work independently, manage, prioritize your time

On top of that you must have:

• a High School or GED degree required, Associates Degree in related field, preferred
• experience with critical computer applications, including Microsoft Excel 
• 1-2 years of experience in Quality Assurance or Print Industry, preferred
• the ability to lift 40 pounds and are able to lift, push, pull, twist and bend, kneel and reach throughout the workday 

I n this position, you will:

• safely perform quality control inspections, checks, and tests of graphic elements to make sure the proper parts match the overview of the assortment.
• inspect materials, parts and products before final kit. 
• ensure that the finished products not only meet but also exceed customer expectations in terms of organization and quality.
• record observations in database format and may make recommendations for improving processes.  
• identify and address any quality issues or discrepancies promptly, implementing corrective actions as needed to prevent further occurrences.
• ensure product quality requirements are maintained using predetermined QC methods. 
• complete visual inspection of graphics and elements to ensure they are free from defects.
• record observations in database format and may make recommendations for improving processes.
• maintain organized work area by keeping space and equipment clean and orderly.
• instruct and train other RQAC’s
• communicate with the Retail Program Manager about any issues.
• manipulate data related to inspections, quality metrics, and any other relevant information necessary for QA purposes.
• perform all administrative tasks including merging data to print and sorting labels.
• assist in other areas or perform other duties, as assigned.
• perform miscellaneous projects and completes various tasks as requested by Management.

To get hired at The Bernard Group, you MUST be:

• able to effectively communicate, both verbally and in writing.  Strong interpersonal skills including, demonstrated listening skills and the ability to present ideas and thoughts concisely and effectively both internally and outside the organization  
• willing to admit when you make a mistake (it happens to the best of us)
• fiercely loyal to both our customers and team
• trustworthy, reliable, and easy to get along with
• enthusiastic and eager to take on new challenges
• adaptable and willing to wear whatever hat gets the job done

TBG Overview:

• We're a 1,000-person visual merchandising company
• We are 100% employee-owned
• We offer a generous paid time off benefit that increases with tenure
• This is a full-time position in Shakopee, MN

Compensation Range: $ 52,000 - 56,000 (This base pay range does not include additional compensation such as shift differentials).

*Range reflects our good-faith assessment of our hiring range for this role based on market conditions, experience level, and internal equity considerations.

Benefits Overview:

The Bernard Group offers a competitive variety of benefits designed just for you:

• Healthcare, dental, life insurance, disability
• Paid parental leave
• Retirement Savings programs:
  • Employee Stock Ownership Plan-100% Employee-Owned
  • 401k with a company match
• Career Development Opportunities
• Flexible Work Hours
• Tuition Reimbursement
• Employee Referral Program
• Safe & Clean Manufacturing Environment

What, still want more? We have it.

• A culture of freedom, trust and a passion for excellence!
• Collaboration and teamwork
• Talented, empowered and engaged co-workers by your side
• We have fun!

The Art of Teams at TBG:

We came to understand how small teams of top talent with the right chemistry will consistently outperform a centralized production process.  We put a great amount of energy into building individual teams in order to handle the speed and details of retail. It’s the difference between average and being a world class service provider. 

If you have the talent to do this job, a passion for excellence and are interested in joining the TBG team, please complete the form on this page.

Thanks!
The Bernard Group, Inc.

The Bernard Group is an equal opportunity employer who celebrates diversity and who remains committed to providing a safe and inclusive environment for all employees.