Medical Front Desk Coordinator

Job Description

Job Description

Be the First Impression of Patient Care

At Medicus Spine & Joint, we believe the patient experience begins the moment someone walks through our doors.

We are seeking a professional, compassionate, and highly organized Medical Front Desk Coordinator to serve as the face of our practice. This role is responsible for managing patient check-in, patient flow, scheduling, and checkout while ensuring every patient receives exceptional service and attention.

This is not a passive receptionist position. It is a responsibility-driven role that requires attention to detail, strong communication skills, professionalism, and a genuine passion for helping people.

If you enjoy building relationships, solving problems, staying organized, and creating positive patient experiences, we'd love to meet you.

Key Responsibilities Patient Check-In & Registration

• Welcome and register patients professionally and courteously
• Verify demographics, insurance information, and appointment details
• Collect and scan required documentation
• Ensure all intake paperwork is complete and accurate
• Identify and communicate insurance or registration issues promptly

Patient Experience & Clinic Flow

• Monitor patient arrivals and waiting room activity
• Communicate wait times and next steps clearly
• Coordinate patient movement between front office and clinical staff
• Address patient concerns professionally and escalate when appropriate
• Help maintain a positive, organized, and welcoming environment
Checkout & Scheduling
• Schedule followup appointments before patients leave
• Collect copays, deductibles, and patient balances
• Review provider recommendations and nextstep instructions
• Process payments and maintain accurate records
• Coordinate with billing and clinical teams as needed

What We're Looking For

Required Qualifications

✔ 1+ year of experience in a medical office, healthcare reception, patient registration, or front desk role

✔ Experience with:
• Patient scheduling
• Insurance verification
• Copay collection
• Medical office workflows

✔ Strong computer skills and ability to learn EHR/EMR systems

✔ Knowledge of HIPAA and patient confidentiality requirements

✔ Excellent communication, customer service, and interpersonal skills

✔ Strong attention to detail and ability to manage multiple responsibilities simultaneously

Preferred Qualifications
• Experience in a multiprovider or multispecialty medical practice
• Familiarity with orthopedic, pain management, neurology, neurosurgery, or chiropractic care
• Bilingual (English/Spanish)
• Experience collecting patient payments and discussing financial responsibilities

The Ideal Candidate

You are:
• Friendly and welcoming
• Dependable and accountable
• Organized and detailoriented
• Calm under pressure
• A strong communicator
• Patientfocused and servicedriven
• A team player who takes ownership of their role

Most importantly, you genuinely care about people and understand that every patient interaction matters.

What We Offer

Compensation & Benefits
• Competitive Pay
• Health, Dental, and Vision Benefits
• Paid Time Off
• Paid Holidays
• MondayFriday Schedule
• No Weekends
• 401k and matching
Training & Development
• Structured onboarding and training program
• Ongoing professional development
• Corporate support and resources
• Clear expectations and defined responsibilities
Career Growth

At Medicus Spine & Joint, we believe great employees build great careers. This role offers opportunities for growth, expanded responsibilities, and long-term career development within a growing healthcare organization.

About Medicus Spine & Joint

Medicus Spine & Joint is a multidisciplinary healthcare organization specializing in:

• Interventional Pain Management
• Orthopedics
• Neurosurgery
• Chiropractic Care
• Neurology

Our mission is simple: deliver exceptional patient care through clinical excellence, operational excellence, and an outstanding patient experience.

Every team member plays a critical role in that mission.

Apply today and become part of a team that values professionalism, accountability, teamwork, and patient-centered care.