Patient Access Analyst (Cadence & Referrals)

Job Description

Job Description

Patient Access Analyst (Cadence & Referrals)

Location: New Jersey Avenue – Washington, D.C.
Organization: Unity Health Care, Inc.
Schedule: Full-Time | Exempt

About Unity Health Care

Unity Health Care is one of the largest Federally Qualified Health Centers (FQHCs) in the nation, committed to delivering high-quality, compassionate, and culturally competent health care to underserved communities throughout Washington, D.C. Through integrated primary care, behavioral health, specialty services, and innovative healthcare technology, Unity Health Care works to improve health outcomes and expand access to care for all patients.

At Unity, we believe in collaboration, innovation, and service excellence while fostering a supportive and mission-driven work environment for our employees.

Position Summary

Under the supervision of the Information Systems Applications Manager, the Patient Access Analyst (Cadence & Referrals) supports Unity Health Care’s enterprise scheduling, registration, and referral management workflows within the Epic Electronic Health Record (EHR) system.

This role is responsible for ensuring accurate provider scheduling, efficient referral processing, and optimized patient access operations across Unity’s multi-site ambulatory network. The analyst partners closely with clinical operations, call center teams, revenue cycle departments, and IT stakeholders to improve patient access, reduce referral leakage, and strengthen care coordination workflows.

Key Responsibilities

• Translate operational and business needs into Epic system build and workflow enhancements
• Participate in Epic upgrades, testing, implementations, and new feature rollouts
• Provide Tier 2 support for scheduling, registration, and referral-related issues
• Build and maintain provider templates, visit types, scheduling rules, and workflow configurations
• Optimize scheduling workflows to improve appointment access and reduce no-show rates
• Support centralized scheduling initiatives and template governance processes
• Manage Cadence work queues and resolve scheduling-related errors
• Configure referral templates, routing rules, and referral work queues
• Improve referral intake, triage, scheduling, and referral closure processes
• Monitor referral leakage and recommend workflow and system improvements
• Coordinate referral processes with external specialists and internal service lines
• Support registration workflows including insurance verification, RTE rules, error checks, and data-quality controls
• Collaborate with revenue cycle teams to ensure scheduling and registration workflows align with billing requirements
• Analyze workflow trends and recommend process improvement opportunities across patient access operations

Minimum Qualifications

• Bachelor’s degree in Computer Science, Health Information Technology, Nursing, Business, or related field required
• Two (2) to four (4) years of experience in patient access, scheduling, referrals, or EHR application support required
• Epic Certification in relevant module(s) required within six (6) months of hire and maintained thereafter
• Experience working in a healthcare environment, preferably within an FQHC or safety-net organization preferred
• Experience with Epic or other ambulatory Electronic Health Record systems required
• Strong understanding of ambulatory scheduling, referral management, referral capture, and referral workflows
• Familiarity with call center operations and scheduling template governance preferred
• Strong analytical, troubleshooting, project management, and communication skills
• Ability to manage multiple competing priorities in a fast-paced healthcare environment
• Knowledge of healthcare regulations, compliance standards, and operational best practices

Why Join Unity Health Care?

• Mission-driven organization dedicated to improving healthcare access and outcomes throughout Washington, D.C.
• Opportunity to work for one of the nation’s leading Federally Qualified Health Centers
• Collaborative and innovative healthcare technology environment
• Professional growth and Epic certification support
• Competitive compensation and comprehensive benefits package
• Generous paid time off and holiday schedule
• Opportunity to directly impact patient access, care coordination, and operational excellence
• Inclusive workplace culture focused on teamwork, equity, and continuous improvement