Team Lead - After Hours Support Shift

Job Description

Job Description

Are you interested in pursuing a career with an exciting, challenging, high growth logistics company? Forrest Logistics is a full-service transportation provider specializing in port drayage and nationwide logistics solutions. We want team players with great attitudes that aspire to be a part of a cutting-edge organization and value the effort it takes to see continued growth in this dynamic industry. Forrest Logistics is committed to providing the proper training and environment for our associates to thrive in, maximizing their potential and having the opportunity to grow your career.

Team Leader – After Hours Support Shift

Job Description

The After‑Hours Logistics Support Team Leader oversees evening and overnight logistics operations, provides real‑time problem resolution, supports drivers, customers and associates. The role is designed to ensure continuity when daytime leadership is offline.

This is an excellent opportunity to take your career to the next level.

Your impact as a leader

• Ensure smooth execution of all evening and overnight logistics activities, including dispatch, routing, and issue escalation.
• Build and maintain strong relationships with your team members, customers and carrier partners.
• Troubleshoot delivery challenges, route changes, equipment issues, and customer‑impacting delays.
• Track pickup and delivery timelines, and exceptions to maintain operational continuity.
• Handle inbound calls, emails, and system alerts when daytime leadership is offline.
• Use judgment to resolve urgent issues, escalate when necessary, and maintain service commitments
• Log operational issues, resolutions, and handoff notes for the next shift.
• Provide direction, answer questions, and help maintain performance standards.
• Set the tone for reliability and consistency during off‑peak hours.

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Qualifications and skills we value

• 3-4 years of experience in logistics/transportation
• Drayage/port experience is a plus
• A go-getter who works well independently and as part of a team
• Ability to multi-task, prioritize, and problem-solve in the moment
• Effective communication and collaboration skills as a leader of a team
• A strong sense of personal accountability and a winning attitude
• The ability to prioritize and schedule workloads efficiently while accommodating team members, carriers and customers
• Bachelor’s degree preferred

Why Forrest Logistics

• Competitive Salary: Earn a competitive salary with a comprehensive benefits package.
• Impactful Role: Make your mark on a growing business and contribute to our success.
• Advancement Opportunities: Enjoy internal advancement opportunities for high performers looking to grow their careers