Parts Manager

Overview Welcome to Allegiance Trucks, where our dedication to service fuels every mile. Since our founding in March 2019, we've been on an unstoppable path of growth, acquiring 17 dealership groups and expanding to over 40 locations across ten states. Our team is dynamic and diverse, united by a shared commitment to prioritize our customers, uplift one another, and foster a workplace where everyone thrives. As a leading truck dealership group, we represent brands like International, Hino, Isuzu, and Ford, supporting the Northeast's essential trucking community. Allegiance Trucks is driving the future of trucking. Benefits When joining our team, you will be working alongside the best in the business and will have opportunities for training, career growth and advancement, plus a comprehensive benefits package that includes: Competitive starting pay Excellent health benefits including Medical, Dental and Vision plans, a complimentary life insurance policy, and several other voluntary coverage options Generous Paid Time Off policy (vacation, sick time, floating holidays) 401(k) with Company match Support for ongoing advancement with additional training Allegiance Trucks is committed to equal opportunity for all employees and applicants. Job Responsibilities — Parts Manager Responsible for the overall performance of the parts department. Supervise personnel, including interviewing, hiring, training, planning, assigning work, appraising performance, disciplining, addressing complaints, and resolving problems. Train employees in company policies, department procedures, job duties, safety, and to support company goals. Motivate parts personnel to provide high levels of customer service. Prepare annual marketing, budget plans, price levels, and discount criteria for the area of responsibility. Recommend solutions to customer needs based on customer interests. Maintain a safe and secure environment by following safety and security standards and procedures, and complying with codes. Identify prospective customers via business directories, leads from existing clients, rental departments, other internal salespeople, and dealership activity. Update job knowledge by participating in educational opportunities; stay informed about new products. Develop, implement, and maintain a system of inventory control and monitor accuracy. Communicate goals daily, weekly, and monthly with the Parts Department. Foster cohesion between the parts department and other dealership departments. Other duties as assigned by the manager. Safety and Compliance Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396). Implement procedures to keep Idealease and contracted customers in compliance; stay current with regulatory changes. Monitor and manage satisfactory CSA Vehicle Basic scores for all customers. Maintain processes to keep maintenance file documentation in accordance with CFR 396. Develop, communicate, and enforce established company safety policies and procedures. Work with the corporate Facilities Manager to ensure facility compliance with local and federal safety and environmental standards. Sales and Customer Relations Create and maintain positive relationships with all customers. Maintain a minimum 90% Customer Retention Rate. Investigate and establish course of action for customer maintenance issues and problems. Department and Employee Management Review and compare monthly financial results against the business plan and initiate corrective actions as necessary. Implement and monitor department productivity measures. Create a shop environment that ensures cleanliness, safety, and customer focus. Develop, implement, and promote parts training. Assist in collection of past due invoices as needed. Handle all customer, employee, and vendor issues in a professional and courteous manner. Required Skills for Parts Manager Consistent track record of meeting and exceeding sales goals Minimum high school diploma or GED Minimum 5-7 years of trucking/automotive management experience Valid driver's license and satisfactory Motor Vehicle Report (MVR) As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual orientation, gender identity, age, marital status, disability, medical condition, genetic information, military or veteran status, pregnancy, or any other protected characteristic. Employment may be contingent upon Allegiance’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable by law. #J-18808-Ljbffr Allegiance Truck Centers