Room Attendant

DESCRIPTION

This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.


Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific Brand Standards as instructed.

Job Duties

• Makes beds neatly with fresh linen (including: sheets, duvet, blankets and pillow cases). Makes rollaway beds, cribs, and sofa bed.


• Removes dirty linen

• Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, window sills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.

• If Applicable: Remove trash, sweep, dust any balcony/patio areas


• Inspects marketing collateral, replacing expired or damaged items.

• Cleans & disinfects bathrooms including: basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.

• Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.

• Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.

• Cleans mirrors, windows, vent cover, glass doors.

• If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.

• Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.

• Reports items that require repair or additional cleaning to the appropriate person/department.

• Restocks housekeeping cart.

• Vacuums hallways.

• Turns in all lost and found articles immediately.

• Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.

• Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a 'Baywood Ambassador' who:

• Maintains a professional image, including grooming, verbiage, and body language, at all times.

• Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.

• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.

• Fosters teamwork by offering assistance to others, as needed.

• Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.

• Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.

• Recommends other Baywood properties to our guests, when appropriate.

• Makes a genuine effort to identify and seize each golden opportunity to 'WOW the guest!' demonstrating our motto 'It's Better at Baywood!'

Skills/Qualifications

Educational/Vocational Preparation:

• Some high school education (grade 9) preferred

Experience:

• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.

Additional Skills:


• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.

• Ability to gain knowledge of applicable franchise standards and procedures.


• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.


• Ability to read and comprehend manuals

• Ability to positively communicate with guests and co-workers.


• Ability to work within scheduling guidelines.

• Ability to work with minimal or no supervision

• Ability to follow schedule and ability to perform physical labor.

• Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Physical Demands:

• Walking and Standing: Frequently (for entire shift).

Must be able to carry 40 lbs. up to 25 feet.

• Walking and Standing: 100%


o Must be able to carry 40 lbs. up to 25 feet.

• Lifting, Push/Pull: 90%


o Ability to lift up to 15 lbs. regularly.


o Must be able to lift 40 lbs. to the waist, chest, and above the head.


o Ability to push housekeeping cart regularly.

• Sitting: none

• Bending, Stooping, Reaching: 95% (throughout the entire shift).


o Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

• Driving: none

• Traveling: none

Environmental Conditions:

• Inside: Protection from weather conditions, but not necessarily from temperature changes.

• Outside: Rarely exposed to weather conditions

REQUIREMENTS

ABOUT BAYWOOD HOTELS

Baywood Hotels, a privately owned hotel development and management company in the United

States, is proud to be a distinguished leader in the hospitality industry with a portfolio of the finest

brands available.

Established in 1975 with one independent motel in Laurel, Maryland, Baywood Hotels has

been delighting our guests with top rate accommodations and superior service for many years.

Headquartered in Columbia, Maryland, a suburb of Washington, D.C., Baywood also operates

regional offices in Aurora, Colorado; Herndon, Virginia; Pittsford, New York; Miami, Florida

along with San Antonio, Texas. Our portfolio includes over 15 familiar brands across almost all

major hotel chains with locations in the Northeast, New England, Mid-Atlantic, Rocky Mountain,

Southeast, Southwest United States, and India.

Recognized as an innovative leader in the hotel industry, we consistently develop outstanding

properties, resulting in endless recognition and awards from our franchisors, local governments

and other organizations. Baywood Hotels continually drives value by delivering legendary

customer service to each and every one of our guests. In our constant pursuit to achieve

excellence, we are on a continual, intentional quest for opportunity, leaving no possibility

unexplored.

Our Vision

Baywood aspires to provide a life enriching experience for our associates, guests, and the

community. Baywood Hotels is a hotel management and development company, dedicated to

operating premier hotel brands. Our philosophy is based on investing corporate resources in

our dynamic associates who are committed to exceeding our guest expectations while ensuring

optimal financial returns to our investment partners.

It's Better at Baywood!