Director of People Operations

Job Title: Director of People Operations Division: Division 1 – People Operations Location: Ferndale, MI (Metro Detroit – On-Site/Hybrid) Employment Type: Full-Time Compensation: $65,000–$85,000/year, based on experience + Health, Vision, Dental, PTO About Us Aaron’s Estate Sales and Block Auction House are industry leaders in estate liquidation, auctions, and resale. With over 50 team members across multiple markets, we are committed to delivering high-value outcomes for clients while building a culture of ownership, excellence, and performance. Our Core Values: We are transparent, accountable, results-oriented, disciplined, aligned, and inspirational in everything we do. We’re not building a bureaucratic HR department — we’re building a results-driven People Division that supports, aligns, and elevates the entire team. The Opportunity We’re hiring a Director of People Operations to oversee and optimize the full employee lifecycle — from recruiting and onboarding to KPI tracking, performance management, corrections, and terminations when necessary. This is a hands-on leadership role . You’ll report directly to the CEO and manage the systems, standards, and accountability that keep a 50+ person team moving in alignment with company goals. Your work will ensure that the right people are in the right roles — trained, supported, and producing at a high level. Core Responsibilities Talent Acquisition & Hiring Manage job postings, candidate sourcing, resume screening, and interview coordination Run first-round interviews to assess values alignment and role fit Partner with department heads to make fast, informed hiring decisions Onboarding & Training Compliance Own and continuously improve onboarding systems and training follow-through Track completion of training modules and probation milestones Ensure every new hire understands expectations and ramps up effectively KPI Management & Staff Accountability Monitor employee stats and output across divisions using internal tools and CRMs Flag dips in performance, missing KPIs, or untrained personnel — and lead correction conversations Track and enforce completion of daily training and staff targets People Performance & Culture Management Maintain oversight of employee morale, conduct, and communication standards Coach staff and managers on accountability, ownership, and alignment Intervene quickly when conduct or production is off-track Disciplinary Action & Termination Handle documentation and conversations around corrective actions Lead difficult conversations with professionalism and confidence Make and execute termination decisions where necessary Leadership Support & Policy Enforcement Be a reliable partner to the CEO and leadership team in managing people across all divisions Uphold company policies, training standards, and expectations consistently Ensure compliance with employment laws and internal procedures Internal Communication & Systems Act as the bridge between leadership and the team — surfacing issues, bottlenecks, and wins Maintain strong documentation and internal dashboards for hiring, onboarding, and staff KPIs Regularly audit and improve systems to scale effectively You Might Be a Fit If You... Have 3–7 years experience in HR, recruiting, or operations roles with team management Have managed 25+ employees and know how to drive accountability without creating fear Are comfortable hiring, coaching, correcting, and — when necessary — terminating staff Have a natural eye for talent and can spot who’s aligned (and who’s not) Can juggle multiple departments, personalities, and priorities without dropping the ball Are deeply organized, tech-savvy, and driven by data, systems, and results Are confident working directly with the CEO and pushing leadership decisions forward Care about culture — but believe that strong culture is built through performance, not perks Tools We Use Microsoft 365 (Teams, Excel, Outlook, SharePoint) Go High Level (CRM) GrandCentr.al (Project & Workflow Management) RingCentral Salary Range: $65,000–$75,000/year based on experience and skill set Health, Dental, and Vision Insurance Paid Time Off & Paid Holidays Opportunities for advancement in a fast-growing company Direct line to CEO and a seat at the leadership table A team that cares about performance, accountability, and building something meaningful How to Apply Email your resume and a short message to View email address on click.appcast.io explaining why you're the right person to lead our People Operations Division. This role is the backbone of our entire company. If you're ready to own it — let's talk. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Human Resources Industries Retail Referrals increase your chances of interviewing at Aaron's Estate Sales LLC by 2x Sign in to set job alerts for “Human Resources Director” roles. 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