Sr. Global Operations Trade & Compliance Manager

Who We AreVerkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management. We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries. About the RoleWe are seeking a Global Ops Trade and Compliance Manager to lead Verkada's international logistics, customs compliance, and supply chain operations. This role is responsible for managing global logistics networks, ensuring regulatory compliance across international markets, optimizing logistics costs, and driving strategic supply chain initiatives. The ideal candidate will have extensive experience in international trade, customs clearance, and complex logistics operations across multiple regions.What You'll DoOptimize shipping methods and routes based on cost, speed, and service requirements; maintain and update global delivery matricesCoordinate inbound and outbound logistics for multiple distribution hubs; oversee inventory movement and fulfillment operationsMonitor fulfillment costs by geography and implement cost optimization strategies; track KPIs including on-time delivery, cost per unit, and shipment accuracyHandle exceptional shipments (hazmat, oversized, time-sensitive); ensure compliance with carrier and regulatory requirementsLead customs clearance processes for all international shipments; prepare and review commercial invoices, packing lists, certificates of origin, and export documentationManage relationships with customs brokers and international freight forwarders; ensure timely and accurate filing of customs documentationMonitor and ensure compliance with country-specific import/export regulations, tariffs, and trade agreements (including USMCA, EU trade rules)Navigate complex regulatory requirements by market including product certifications, NOMs (Mexican regulations), ERP memberships, and hazmat classificationsSupport new market entry initiatives by researching regulatory requirements, identifying compliant logistics partners, and coordinating with brokers and legal teamsStay current on changing international trade regulations and proactively alert leadership to impacts on operationsLead initiatives to expand operations into new markets Develop fulfillment roadmaps and long-term supply chain strategies to support business growthCollaborate with product, engineering, and finance teams on transfer pricing, cost modeling, and product compliance requirementsIdentify and implement process improvements using data analysis and industry best practicesMaintain documentation and standard operating procedures for all logistics and customs processesOptimize shipping methods and routes based on cost, speed, and service requirements; maintain and update global delivery matricesCoordinate inbound and outbound logistics for multiple distribution hubs; oversee inventory movement and fulfillment operationsMonitor fulfillment costs by geography and implement cost optimization strategies; track KPIs including on-time delivery, cost per unit, and shipment accuracyHandle exceptional shipments (hazmat, oversized, time-sensitive); ensure compliance with carrier and regulatory requirementsPartner with fulfillment and customer service teams on order processing, exceptions, and customer issuesWork with legal and compliance teams on regulatory and trade mattersCoordinate with finance on shipping costs, freight billing, and duty/tariff reconciliationSupport sales and business development with shipping cost estimates and delivery capability assessments for new marketsWhat You Bring10+ years of supply chain management experience, with at least 6 years in international logistics and customs/trade complianceDeep knowledge of international trade regulations, customs procedures, tariffs, and trade agreementsProven experience managing relationships with 3PLs, customs brokers, and freight forwardersExperience with customs clearance, commercial documentation, and import/export compliance across multiple countriesStrong analytical skills with ability to manage data, identify trends, and optimize operationsExcellent project management skills; ability to manage multiple initiatives simultaneouslyBachelor's degree in Supply Chain Management, Business, International Trade, or related fieldFluency in English; proficiency in Spanish highly valuableAPICS CSCP (Certified Supply Chain Professional) or equivalent supply chain certificationCustoms broker license or equivalent trade compliance certification (C-TPAT, FMC certification)Experience with logistics management software systems (CampusShip, eFactory, SFDC, SAP, or similar)Background in high-tech hardware manufacturing or e-commerce fulfillmentExperience managing hazmat shipments and regulatory complianceExperience with transfer pricing and international operations for tax optimizationFamiliarity with Mexico customs regulations and market entry requirementsExperience scaling supply chain operations during rapid business growthInternational Trade Expertise: Deep understanding of customs, tariffs, trade agreements, and regulatory compliance across multiple jurisdictionsVendor Management: Ability to build strong partnerships, negotiate effectively, and manage vendor performanceProblem-Solving: Analytical approach to identifying root causes and implementing solutions for logistics challengesCommunication: Clear, professional communication across technical and non-technical audiences; ability to explain complex trade/customs conceptsProject Leadership: Ability to lead cross-functional initiatives and manage projects with multiple stakeholdersAttention to Detail: Precision with documentation, compliance, and regulatory requirements where accuracy is criticalStrategic Thinking: Ability to balance operational efficiency with long-term supply chain strategyAdaptability: Comfort operating in a fast-growing environment with changing requirements and new market launchesEstimated 10-15% travel, primarily for vendor visits, broker meetings, and site inspections at distribution hubs.Employee BenefitsVerkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plansNationwide medical, vision and dental coverageHealth Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving optionsExpanded mental health supportPaid parental leave policy & fertility benefitsTime off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO and personal sick timeProfessional development stipendWellness/fitness benefitsHealthy lunches provided dailyCommuter benefitsAdditional InformationYou must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time. Annual Pay RangeAt Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).Estimated Annual Pay Range$160,000—$210,000 USDVerkada Is An Equal Opportunity EmployerAs an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.Your application will be handled in accordance with our Candidate Privacy Policy.