Housekeeping Coordinator

JOB OVERVIEW

The Housekeeping Coordinator serves as the central communication hub for the Housekeeping Department, ensuring the efficient coordination of daily operations in a fast-paced, full-service hotel. This position provides administrative support, manages room status updates, coordinates work assignments, communicates with guests and hotel departments, and ensures timely fulfillment of guest requests while maintaining the highest standards of hospitality and operational excellence. Such a role plays a critical role in delivering exceptional guest experiences by supporting housekeeping operations, maintaining accurate records, facilitating effective communication, and promoting teamwork across all hotel departments.

WHAT WE OFFER

• Pay rate: $26 per hour
• Medical, dental, vision insurance
• 401(k) with company matching
• Complimentary Employee Meals
• Exclusive worldwide Hilton employee travel discount program
• ... and more

DUTIES AND RESPONSIBILITIES

• Deliver exceptional guest service by providing genuine hospitality and creating positive guest experiences
• Respond promptly and professionally to guest inquiries, requests, and concerns, demonstrating empathy, sound judgment, and effective service recovery
• Provide accurate information regarding hotel facilities, amenities, services, and local attractions.
• Coordinate daily work assignments for Room Attendants, Housepersons, and Public Area Attendants to support efficient departmental operations
• Monitor housekeeping productivity and communicate priorities to ensure timely completion of guest rooms and public areas
• Maintain accurate room status within the property's management system, including updates for clean, inspected, occupied, vacant, out-of-order, and out-of-service rooms
• Communicate room availability and operational updates with the Front Office to facilitate guest arrivals, departures, and room assignments
• Coordinate communication between Housekeeping, Engineering, Front Office, Laundry, Security, and other departments to ensure efficient hotel operations
• Receive, prioritize, and dispatch maintenance requests, following up to ensure timely resolution.
• Coordinate and monitor the timely fulfillment of guest requests, including amenities, linens, and housekeeping services
• Provide administrative support to Housekeeping leadership by preparing, maintaining, and organizing departmental reports, logs, records, and required documentation
• Ensure departmental forms, records, and reports are completed accurately and submitted in accordance with established procedures
• Assist with attendance tracking, scheduling support, payroll documentation, and other administrative functions as assigned
• Answer and manage a high volume of telephone calls, radio communications, and electronic requests from guests, team members, and other departments
• Maintain organized departmental files, records, and office systems while safeguarding confidential guest, employee, and company information
• Maintain a clean, organized, and professional housekeeping office and monitor office supply inventory to ensure operational readiness
• Support departmental productivity by identifying operational issues, communicating concerns promptly, and assisting with workflow improvements.
• Foster effective communication and collaboration across all hotel departments to promote seamless operations and exceptional guest satisfaction
• Maintain compliance with hotel policies, brand standards, safety procedures, and departmental operating guidelines
• Support a positive, team-oriented work environment by assisting coworkers during periods of high occupancy and operational demand
• Perform other duties as assigned by Management

QUALIFICATIONS AND REQUIREMENTS

Education & Experience

• High school diploma or equivalent required
• Minimum 3 years of experience in housekeeping, front office, hospitality, or a related hotel operations role preferred
• Previous experience in an administrative, coordinator, or supervisory support role preferred
• Experience in a full-service hotel environment preferred

Required Skills/Abilities

• Excellent verbal, written, and interpersonal communication skills
• Strong customer service skills with the ability to deliver exceptional guest experiences
• Strong attention to detail with a high degree of accuracy in recordkeeping and data entry
• Ability to maintain confidentiality and exercise discretion when handling sensitive information
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
• Ability to learn and operate hotel property management and housekeeping systems
• Strong problem-solving, critical thinking, and decision-making skills
• Ability to work independently while collaborating effectively as part of a team
• Ability to remain composed, professional, and service-oriented under pressure

Schedule

The work schedule is based on the demands of the business you must be available days, nights, weekends, and/or holiday availability are required.

Physical, Mental and Environmental & Technical Demands

Fast-paced environment, multiple tasks to be handled under time constraint. Must be able to bend, crouch, kneel, and twist in the work area. The role involves frequent standing, walking, bending, kneeling, climbing, lifting, pushing, and pulling objects weighing up to 250lbs. often for extended periods. Must be able to maneuver around property. Must be able to sit for prolonged periods of time. Must be able to operate a computer, telephone, and copier. Must have manual dexterity to operate all office equipment. May include exposure to high levels of ambient noise for prolonged periods, must be able to perform essential job functions effectively in such conditions.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained as part of the orientation process.


STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) is subject to overtime in accordance with Federal and State Regulations.

Sun Hill is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, citizenship status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.