Assistant Store Manager

Assistant Retail Experience Manager

We believe Running Changes Everything. With more than 270 stores and growing, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it's a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it's needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

As an Assistant Retail Experience Manager, you will support the Retail Experience Manager in the day-to-day and long-term success of your store. This position will help create the best customer experience by focusing on what matters most, the team. You will assist with onboarding, managing floor operations, coaching in the moment, performance management & check-ins, scheduling and ongoing education of our Outfitters. You will also be responsible for fostering customer happiness and be knowledgeable in day-to-day functions that help the day run smoothly.

At Fleet Feet, we strive to be Day Makers – making our team and our customers' day brighter through our words and our actions. We pride ourselves on putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.

Additional responsibilities:

• Assists with onboarding new employees
• Able to assist with check-ins and performance management – either independently or cooperatively
• Great educator: Coaches in the moment and helps provide ongoing education to Outfitters
• Assists with scheduling
• Responsible for fostering customer happiness
• Knowledgeable in day-to-day functions that help the day run smoothly
• Acts as "Manager on Duty" when RXM is not present

Qualifications:

• Available to work a flexible schedule, including days, evenings, weekends, and holidays (Regularly works at least one weekend day per week)
• Demonstrated leadership ability with at least 1 year of retail experience in a customer-facing sales setting
• Passion for managing, training, and motivating employees
• Can own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized
• Fosters growth of others through recognition, coaching and development opportunities
• Promotes individual and team performance by setting expectations, delegating and by providing tools and resources
• Builds and maintains trust from staff and customers by using sound judgement
• Passionate, positive, self-motivated and detail-oriented
• Collaborative and customer-centric
• Willing to go above and beyond when needed
• Communicates professionally with customers and team
• Delivers the best customer experience by creating a positive staff culture with a focus on performance management and education
• Supports all Fleet Feet initiatives, activities and functions
• Demonstrates the Fleet Feet core values in every action

Perks:

• High energy and fun atmosphere
• Training and advancement opportunities within the Fleet Feet brand
• Community involvement and community service activities
• Up to $500 in annual race reimbursements
• 401(k) options with company match (Age 21+ after 1 year of employment)
• Insurance benefits including medical, dental, vision & HSA
• Paid Time Off (15 days/120 hours per calendar year)
• 5 Paid Holidays
• Generous employee discount
• Quarterly footwear allotment
• Free Fleet Feet Training Programs
• Passionate team members

Pay Range: $18-$22 per hour

Additional Requirements - Hours of work for this position may vary based on company needs. Position requires moving around for periods of 2-4 hours without a rest break task sequencing, and using point-of-sale computers. Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required. Work environment includes substantial communication with customers, working in a retail environment with product displays and stockroom with inventory, and potentially slippery surfaces.

We are an equal opportunity employer and believe having diverse teams in which everyone brings their whole self to Fleet Feet is key to our success. We welcome people of different backgrounds, experiences, abilities and perspectives. That is why we value diversity and inclusion in our hiring practices, our culture, and our engagement with the community.

Fleet Feet franchisees operate as independent business owners. If you apply and are hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation. We have opportunities within both our franchise locations and our Fleet Feet Corporation.

Fleet Feet Nashville utilizes E-Verify as part of the hiring process.