Clinical Supervisor

Job Description

Job Description

SUMMARY: Under the administrative direction of the Director of Clinical Support Services, this position serves as a clinical supervisor with the main responsibility of overseeing the Clinical Support Department of the Hunting Park site. The Clinical Supervisor manages the allocated resources efficiently and cost-effectively. Delivers clinical support services and serves as a resource for the clinical support staff.

Management responsibilities:

1. Maintains regular communication with, and reporting to the Director of Clinical Support Services.

2. Attends department heads meetings and other meetings, in the absence of the Director of Clinical Support Services, or as required.

3. In partnership with the Director of Clinical Support Services and in coordination with other sites develops an agenda for departmental meetings and all staff training.

4. Attends site leadership meetings.

5. Provides input in clinical related issues affecting the clinic.

6. Supervision of clinical support personnel.

7. Assists in the development and attainment of departmental and operational goals for the clinical support staff, and provides direction to the attainment of such goals.

8. Ensures that the set fiscal priorities are met.

9. Handles clinically related patient’s grievances.

10. Handles grievances for the employees under their supervision.

11. Recommends changes/updates in processes to meet the demands of the organization and the needs of the patients.

12. Fosters a climate of collaboration, understanding, and fellowship both within the department, and as it relates to organization in general.

13. Accepts other duties as deemed necessary by the organization.

Supervisory responsibilities:

1. Participates in the hiring process, and orients newly hired clinical support staff.

2. Ensures that members of the clinical support team complete a thorough orientation and training, and are able to perform the assigned duties.

3. Reviews, revises, and signs off upon completion of the MA skills checklist.

4. Completes performance evaluations for the supervised staff in conjunction with the Director of Clinical Support Services, per guidelines established by the organization.

5. Provides regular feedback and supervisory reviews to the staff under his/her supervision in an effort to demonstrate continued growth and accomplishment of stated standards of performance.

6. Collaborates with the Director of Clinical Support Services in administration of disciplinary measures.

7. Prepares bi-weekly payroll for supervised staff, in the absence of the Director of Clinical Support Services, or as required.

8. Sets clear performance expectations for supervised staff and addresses gaps proactively, in partnership with the Director of Clinical Support Services and HR.

Scheduling:

1. MA daily schedules for Hunting Park

2. Take daily call outs from Hunting Park

3. Adjust daily MA schedule based on call outs and create lunch schedule for Hunting Park

4. Receives requests for time off and ensures that employee has sufficient time accrued to meet the requested time before submitting it to Director of Clinical Support Services for approval.

5. Completes monthly schedule (late MA, Saturday clinic, benefit time off) in collaboration with other site clinical supervisors.

Clinical/Vaccine/ Laboratory Management:

1. Oversees daily operations of the laboratory.

2. Reviews and maintains daily laboratory quality control documents.

3. Ensures implementation of clinical/vaccine/lab management protocols for supervised sites.

4. Review monthly vaccine reports for accuracy, implement corrections and provide staff training as necessary

5. Correct Vaccine documentation/billing errors or omissions in patient’s EMR chart for the Hunting Park and 5th Street sites. Trains clinical staff in how to prevent errors.

6. Purchases or supervises purchases of EHC vaccine supplies for the HP site.

7. Is on call 24/7 for emergency vaccine transport and relocation.

8. Trains and monitors staff in the performance of sterilization, disinfection, and infectious control procedures. Monitors completeness of sterilization log books.

9. Maintains archived documents of laboratory controls, as required.

Coordination of clinical supplies and equipment:

1. Orders or supervises the ordering of clinical/medical supplies for Hunting Park site.

2. Coordinates and schedules maintenance of clinical equipment in coordination with the Assistant Clinical Supervisor (ECG, Audiogram, etc.)

3. Monitors the functioning of equipment and schedules repairs, as needed.

4. Orders or supervises ordering of emergency supplies and equipment.

5. Maintains supplies and equipment as per Esperanza’s Emergency Readiness Protocol.

6. Supervises and monitors the delivery and distribution of clinical supplies to the hubs, and supply storage areas.

7. Supervises appropriate storage of emergency medication waste.

8. Oversees bio-waste storage and preparation for removal.

9. Maintains tracking spreadsheet of emergency medications purchased under 340B guidelines.

Spiritual and Wholistic Care:

1. Serves patients in a Christ-like manner with respect, humility, love, and self-control.

2. Provides spiritual intervention to patients by sharing hope and the message of salvation through the gospel of Jesus Christ.

3. In the presence of resistance; respects the patient and provides space, while continuing to provide exemplary care in all other dimensions.

4. Provides sound Biblical instruction and scriptural references.

5. Prays for and/or with patients and staff.

6. As led by the Holy Spirit, connects/refers patients and others to Christian churches, as appropriate.

7. Provides spiritual guidance and serves as spiritual mentor to the clinical support staff and to others.

8. Actively participates in the spiritual life of EHC and fosters the spiritual growth of all staff.

9. Demonstrates a lifestyle consistent with the teachings of the Bible.

10. Regards the work in EHC as a calling to ministry, an opportunity for Christian servanthood.

Interpersonal Relationships:

1. Communicates directly, effectively, and in a timely fashion with staff, and patients when appropriate.

2. Leads with positivism and optimism, avoiding negative comments, hearsay, or any other detrimental practice.

3. Regards staff members with courtesy, respect, and friendliness.

4. Collaborates interdepartmentally and supports their goals, policies, and practices.

5. Conveys enthusiasm and contributes to the morale of the staff.

6. Actively participates in conflict resolution between staff members.

7. Effectively de-escalates conflict involving patients, family members, or staff, maintaining composure, neutrality, and professionalism in high-stress or emotionally charged situations.

8. Serves as a stabilizing presence during difficult interactions, applying active listening and conflict resolution techniques before escalating to leadership when appropriate.

General Expectations:

1. Motivation

• Expresses enthusiasm, a positive attitude and interest in the job.

• Exhibits self-motivation in undertaking new projects and assignments.

• Independently identifies and resolves problems.

• Pursues personal, professional, and spiritual development.

1. Communication

• Verbally presents ideas and opinions in a clear and concise manner.

• Written communication is clear, concise, and well organized.

• Uses active and effective listening skills and allows others to convey ideas.

• Maintains open communication with staff and others.

• Maintains the highest standard of confidentiality in all aspects of the role. This includes but is not limited to: protected health information (PHI) governed by HIPAA, employee personnel and disciplinary records, payroll data, patient grievance information, and internal organizational matters. Demonstrated trustworthiness and discretion in prior roles is required.

• Clearly communicates the love of Christ through interactions and by expressing hope in Christ and His promises, rather than by complaints and arguments.

• Cognizant of maintaining the dignity of the individuals.

• Culturally sensitive and respectful of differences.

• Strives to put others at ease and to communicate in ways they can understand.

• Makes hospitality and responsiveness to our patients a key factor of the EHC environment.

• Notifies Head Nurse of anticipated lateness or absences.

1. Quality of Service

• Actively seeks to control cost, while seeking to increase productivity and improve quality.

• Ensures proper completion of work activities in a timely manner.

• Recognizes critical situations and responds accordingly and effectively.

• Maintains personal boundaries, taking on responsibility or tasks within limits of personal liability.

1. Technical Knowledge

• Continues to expand personal and professional growth by recognizing current trends in specialty and effectively preparing to meet anticipated changes.

• Serves as a resource person by providing technical knowledge to others seeking advice and assistance.

1. General responsibilities

• Works in harmonious partnership with all staff and volunteers to further EHC’s mission and vision.

• Adheres to policies and procedures of the organization, as well as of the governing and/or regulatory agencies and recommends changes, as appropriate.

• Promotes safety practices within the organization.

• Seeks timely reconciliation in the presence of wrong doing from any party, following biblical principles.

• Favorably represents Christ and His mission at EHC within and outside of the organization.

• Adheres to the dress code policy at all times.

• Displays excellence in attendance and punctuality.

• Participates in departmental meetings, general staff meetings, managerial meetings, and any other meetings, as required.

• Handles all confidential information — including patient PHI, employee records, payroll, and grievance documentation — with strict discretion and in full compliance with HIPAA, organizational policy, and applicable law. Breaches of confidentiality are subject to disciplinary action up to and including termination.

QUALIFICATIONS FOR THE CLINICAL SUPERVISOR:

1. An individual is a born-again Christian believer who is a member of a local church and is in good standing within the local church body. Individuals must be able to articulate the Gospel of Jesus Christ clearly and must be comfortable discussing the Gospel with interested patients in a gentle, respectful and professional manner.

2. Solid interpersonal skills, including handling of difficult people. Must communicate warmth and be able to put people at ease.

3. Ability to remain calm in a chaotic situation.

4. Ability to take initiative in communication, being clear and direct, in order to effectively communicate with other staff.

5. Excellent organizational skills. Demonstrated ability to handle many details and multiple priorities. Neat and organized with careful attention to details.

6. Must have a Medical Assistant diploma from an accredited school. Four or more years of MA experience is preferred.

7. Excellent problem solving skills.

8. Must be fully bilingual in English and Spanish.

9. Good skills in basic math.

10. Good computer skills in Word and Excel.

11. A solid record of handling confidential information, as well as demonstrating trustworthiness and honesty in all transactions.

12. Solid character references. Also, a solid record of timeliness and reliability in a work setting.

13. Demonstrated ability to de-escalate conflict in both patient-facing and staff contexts. Experience managing emotionally sensitive situations with composure and sound judgment is required.

LEADERSHIP

• Demonstrates the ability to set clear expectations, provide consistent direction, and hold staff accountable to performance standards in a fair and respectful manner.

• Leads by example, modeling the professional, spiritual, and interpersonal standards expected of the clinical support team.

• Communicates organizational priorities clearly and ensures team alignment with departmental and site-level goals.

• Comfortable delivering difficult feedback and initiating corrective conversations in a timely and constructive manner.

Esperanza Health Center is an equal employment facility and recognizes that federal and state laws prohibit discrimination in employment because of race, color, creed, age, sex, marital status, national origin, or physical or mental impairment.