Senior Coordinator TLM Support Center (Hybrid)

RTX Enterprise Services Time & Labor Management Position

The following position is to join our RTX Enterprise Services team:

Global Time & Labor Management (TLM) is seeking a strong candidate who is focused on individual and team performance as well as continuous process improvement. Time & Labor Management is responsible for ensuring timecards are accurate and compliant with RTX policies, and Federal and State Labor Laws. This position will also be responsible for working ServiceNow tickets, from internal and external customers, that requires the ability to conduct research and perform calculations, analysis, and data entry to support labor processes. The Time & Labor Management team manages a high volume, fast-paced process in a team-oriented environment with opportunities for continuously expanding responsibilities.

What You Will Do

• Serve as a first-line resource for employees and managers by answering incoming team calls and providing accurate, timely guidance on RTX Global Time and Labor policies and procedures.
• Create, triage, and manage service cases in the designated case management system, ensuring proper documentation, categorization, and follow-through until resolution.
• Effective customer support through reliable, quick, and accurate problem resolution.
• Maintain a high standard of confidentiality, accuracy, and professionalism when handling sensitive employee information.
• Identify recurring issues or process gaps and recommend improvements to enhance the employee support experience and ensure compliance.
• Understand and ensure compliance with federal & State wage and hour laws and RTX policies.

Qualifications You Must Have

• Typically requires an AA/AS degree (or other 2-year post high school training) or equivalent experience with a minimum of 6 years of relevant experience in payroll, timekeeping, finance, auditing, and/or compliance experience.
• Experience demonstrating intermediate skills in MS Word and Excel (VLOOKUP, pivot tables, etc.)

Qualifications We Prefer

• Experience in Payroll or Timekeeping gained in a corporate environment.
• Working knowledge of SAP, EV5, and Workday with emphasis within areas of Payroll or Timekeeping
• Detail oriented Self-starter with ability to multi-task, organize, and prioritize task to manage workload effectively with effective problem solving and decision-making skills to promote work efficiency
• Ability to provide exceptional customer service through verbal and written communication in a corporate environment

What We Offer

Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Work Location: This is a hybrid role, eligible candidates must reside within commuting distance of Greenville/Richardson, TX, Farmington, CT, or Cedar Rapids, IA.

The salary range for this role is 53,100 USD - 100,900 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.