Guest Services Specialist

Job Description

Job Description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• 401(k) matching
• Bonus based on performance
• Company parties

Are you looking to be a part of our exciting hospitality and tourism industry in the Willamette Valley? 

Destination Willamette and Lifestyle Properties, along with PinotCar, form the region’s premier destination management organization. We deliver exceptional guest experiences through vacation rental management, wine tours, luxury transportation, and concierge services. Our team members represent our brand with professionalism, accountability, and genuine hospitality

NOTE: Headquarters moving to McMinnville, OR in late summer of 2026.

Guest Experience & Communication

• Deliver consistently warm, professional, and empathetic communication with guests at every stage of their stay.
• Serve as a primary point of contact for guest questions, concerns, and support, especially when issues arise.
• Actively listen to guests, acknowledge concerns, and communicate clearly and confidently.
• Maintain thorough, accurate notes in our systems to ensure seamless communication across teams.
• Troubleshoot issues calmly and effectively, offering practical solutions while maintaining guest trust and confidence.
• Know when to resolve independently and when to escalate, always keeping the guest experience front and center.

Concierge & Service Support

• Provide thoughtful, concierge-style assistance tailored to each guest, including:
  • Local recommendations (wineries, restaurants, activities)
  • Assistance with itineraries, transportation coordination, and special requests
  • Hands-on support during active stays
• Anticipate guest needs whenever possible and offer helpful suggestions to enhance their experience.
• Represent Destination Willamette with warmth, professionalism, and genuine enthusiasm for the Willamette Valley.

Internal Coordination

• Communicate effectively with housekeeping, maintenance, and operations teams regarding guest needs.
• Escalate issues appropriately while maintaining guest confidence and calm.
• Ensure relevant guest details and updates are shared with the correct departments.

Qualifications

• High school diploma or equivalent
• At least 1-year of customer service or hospitality experience
• Familiarity with (or eagerness to learn) the Willamette Valley
• Strong time-management and organizational skills.
• Proficiency in Google Workspace.
• Detail-oriented and comfortable in a fast-paced environment.

COMPENSATION & BENEFITS:

Hourly Rate: $18.00 - $22.00 Weekends Required

Benefits:

• Paid time off such as PTO, sick days, and vacation days
• Retirement benefits or accounts