Patient Services Coordinator / OPD Specialty Community Clinics

Patient Service Coordinator

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Job Summary

The Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experience.

Job Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance, including scanning and faxing forms as necessary.
• Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
• Mails information to new patients prior to visit in accordance with department policies and enters/updates patient demographics.
• Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies (referrals, x-rays, medical reports, etc.).
• Ensures that office appointment schedule is coordinated with clinical staff activities.
• Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients; completes appointment confirmation activities according to department policies.
• Schedules follow-up appointments. Verifies insurance coverage and obtains authorizations.
• Orders department supplies.
• Maintains schedule for conference room.
• Maintains a clean waiting room and office area.
• Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary.
• Completes facility billing according to facility level criteria. Refers payment and insurance problems to Billing Department.
• Provides back-up support to other clerical staff and performs other related duties in support of efficient operations.
• Performs other duties as assigned.

Qualifications

Bilingual Spanish required.

High School Diploma or equivalent required.

Associate or bachelor's degree in a clinical or business field preferred.

2 years of relevant experience required.

2 years of relevant experience in a fast-paced medical office preferred.

Verbal and written proficiency in English required. Proficiency in a second language preferred.

Knowledge, Skills and Ability Requirements

Ability to adhere to HIPAA, OSHA and CSG policies.

Ability to provide excellent and efficient customer service.

Positive, customer-focused approach, with commitment to providing excellent patient care.

Proven ability to work effectively in a team environment.

Excellent written and verbal communication skills - ability to communicate in other languages highly desirable.

Ability to adapt quickly in a fast-paced environment juggling multiple competing tasks and demands.

Strong computer skills - solid working knowledge of Microsoft Office software.

Knowledge of medical terminology insurance requirements and medical billing/coding.

Ability to travel independently to satellite offices with or without advanced notice.