Manager, Court Operations

Location Circuit Court for Baltimore County Clerk?s Office at 401 Bosley Avenue in Towson MD 21204 Salary $ 86,222 Job Title Manager, Court Operations Division/Department Civil and Assignment Divisions Closing Date August 17, 2026 FLSA Status Exempt At Will No Position Type FT A generous benefit package includes medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans. Telework, up to 2 days per week, may also be available. Telework eligibility is based on job functions and the approval of the Administrative Head. Maryland Judiciary Benefits (mdcourts.gov) About the Maryland Court System | Maryland Courts (mdcourts.gov) Key responsibilities include: Manage, direct and coordinate staff of the Civil and Assignment Divisions which includes maintaining proper documentation and delivering feedback to employees regarding job performance, attendance and corrective or disciplinary actions, including terminations Organize and manage policy deployment and workflow to ensure work is performed consistently and in accordance with the guidelines and procedures in a timely and accurate manner; ensure adequate productivity levels are achieved Review Law changes by the Legislature and incorporate into office procedures; give guidance and direction to staff in the interpretation of laws, rules and regulations Establish and maintain an effective working relationship with employees, other agencies, the public and members of the bench; resolve conflicts involving co-workers, customers, agencies and others within the Judiciary; communicate same with the Clerk of the Court, the Chief Deputy Clerk, and the Assistant Chief Deputy Clerk(s) Interview and participate in the selection and hiring of new employees; answer questions and train employees in performing all aspects of their duties Perform duties assigned by the Clerk of the Court, the Chief Deputy Clerk, and the Assistant Chief Deputy Clerk(s). Participate as a member of the Office’s Senior Management Team collaborating on court-related matters; upon request assume the duties and responsibilities of the Clerk of the Court, the Chief Deputy Clerk, and / or the Assistant Chief Deputy Clerk(s) in their absence Additional duties include: Regularly communicate with subordinates regarding office procedures, policy changes and information from management discussions and decisions to ensure consistent, equal application. Provide feedback to employees regarding assignments, performance, attendance, disciplinary actions. Resolve conflicts with employees, Division Supervisor(s) and internal or external customers Attend and perform Action Items of various internal and Judiciary wide Committee meetings or as assigned by the Clerk of the Court, Chief Deputy Clerk, or the Assistant Chief Deputy Clerk(s) as it relates to Court Operations Direct judicial procedures through the Division Supervisor(s); manage Supervisor(s) and staff to ensure units complete work in a timely and accurate manner Perform daily management duties including those with the computerized cash registers and Fiscal responsibilities such as the review, audit and initialing of checks printed by Fiscal, daily bank deposits and daily cash register receipts Interview and make recommendations as to the selection of new employees, the termination of employees, audit attendance and conduct initial probationary and annual performance evaluations Interpret rules, regulations and policies, select course of action and respond to specific questions and situations; participate in the research, review and analysis of changes in the Maryland Rules of Procedure, Annotated Codes of Maryland, Court Policies and Appellate Court decisions which affect the office, make recommendations concerning the new or revised legislation, make improvements or modifications of administrative and divisional operations and procedures, implement policies, procedures, law and rule changes and ensure all relevant rules and statutes are adhered to in the filing, processing, review and control of documents Perform other duties and responsibilities assigned by the Clerk of the Court, the Chief Deputy Clerk, or the Assistant Chief Deputy Clerk(s). Establish and maintain effective working relationships with all employees, the AOC, the Judiciary, government officials, other agencies, and the public; represent the Division(s) and the Clerk’s Office on statewide committees Prepare and / or supervise preparation of required and special reports, review and analyze data for indication of problems or trends and present recommendations when needed; maintain administrative and operational records. Support the budget process by providing requested information and estimated costs. Support the internal audits and legislative audits by providing requested information Minimum Qualifications Education: Associate degree from an accredited college or university Experience: Six (6) years of work experience in court operations in a trial or appellate court in the United States, or in the fields of criminal justice, parole and probation, or legal or financial services, to include four (4) years of the aforementioned court experience. The required experience also must include three (3) years supervising court staff (or a combination of two (2) years supervisory experience, plus one (1) year of lead experience specifically within court operations) Note: A Bachelor’s degree may be substituted for two (2) years of the required work experience. Additional court work experience, as defined above, may be substituted on a year for year basis for up to two (2) years of the required education. Successful completion of the Court Supervisor / Manager Certificate Program may be substituted for one (1) year of the required education Knowledge The principles of office management and supervision Job responsibilities and functions of other related county and state agencies The functions of the Civil and Assignment Divisions Basic functions of the other different Divisions within the Clerk’s office Skills Analyzing information, problems, situations, practices, and procedures Problem solving, prioritizing, scheduling, and decision making Using a computer and computer applications Collaborative leadership Abilities Learn and apply job-related terminology, policies, procedures, rules, regulations, and laws Conduct research and problem solve often complex issues, concerns, or situations that may arise Communicate effectively between individuals and small and large groups of employees Establish and maintain effective working relationships with others Write routine reports, memos and correspondence utilizing proper grammar, spelling and punctuation Set priorities and simultaneously process multiple duties and responsibilities Adapt to changes in work procedures, policies, and work environment Express ideas concisely and clearly, both orally and in writing, as well as understand and follow oral and written instructions Solve practical problems and deal with a variety of situations Collaborate across Divisions and various agencies in the development and implementation of policies and procedures Deal with Administrative matters which require discretion and confidentiality Physical Requirements Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met Equipment, Machinery And Tools Personal computer, monitor, keyboard, mouse, printer for everyday work Multi-Line Telephone to answer incoming calls and place outgoing calls Copier / Fax / Scanner Date / Time Stamper Calculator and / or Adding Machine Paper Cutter Shredder Stapler Laminating Machine Soy-based Ink Pads Labels, Stickers, etc. Hole Puncher Scissors Software And Computer Skills Windows Microsoft Office 365 including Word, Excel, and PowerPoint Microsoft Outlook for email communications Microsoft Teams for instant messaging and virtual meetings Zoom for Government for virtual meetings SharePoint for reviewing and editing employee training logs and leave logs MDEC system (includes Enterprise Justice and File & Serve) Web Browser such as Microsoft Edge and / or Google Chrome Oracle PeopleSoft for CONNECT Timekeeping and HR processes Selection Process Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position. Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted. Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incomplete applications will not be accepted. Resumes will not be accepted in lieu of a completed application. For further information please contact Talent Acquisition at View email address on click.appcast.io. Equal Opportunity The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status, physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their request via email to View email address on click.appcast.io or call View phone number on click.appcast.io. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States. Please find the Maryland Judiciary's equal employment opportunity policy here: Policy Prohibiting Discrimination, Harassment, and Retaliation. #J-18808-Ljbffr Maryland Judiciary