USHIL - GTS Support Staff

Systems Infrastructure Engineer IIAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.Join our collaborative IT team as a Systems Infrastructure Engineer II! You'll contribute to maintaining and optimizing our technology infrastructure while supporting our mission of enabling customers to make the world healthier, cleaner, and safer. This role combines hands-on technical support with project work to ensure seamless operations across our organization. You'll resolve complex issues, implement effective solutions, and work with cross-functional teams to deliver exceptional service to our colleagues.You'll handle diverse responsibilities from endpoint management to infrastructure support, contributing directly to the company's digital transformation initiatives. We're seeking a proactive problem-solver who can work independently while maintaining strong communication with team members and stakeholders.Requirements:Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of experience in desktop support or systems administrationPreferred Fields of Study: Computer Science, Information Technology, Engineering or related fieldITIL certification preferredStrong proficiency in Windows/Mac operating systems and Active Directory administrationAdvanced troubleshooting skills for hardware, software, and network connectivity issuesExperience with IT Service Management tools like ServiceNow for ticket management and workflowExpertise in PC/laptop deployment, imaging, and configuration managementAbility to manage data center infrastructure including servers, switches, and network equipmentExperience with vendor management and coordinationStrong documentation and knowledge base maintenance skillsExcellent verbal and written communication abilitiesProven customer service orientation and problem-solving capabilitiesAbility to work independently and as part of a teamMulti-tasking skills with ability to prioritize effectivelyAvailability for occasional on-call rotation or off-hours support as neededProficiency with Microsoft 365 suite and collaboration toolsUnderstanding of network protocols, VPN, wireless networking, and security best practicesPhysical ability to lift/move equipment up to 35 lbs occasionally