Conversation AI Architect
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- Title:- Conversation AI Architect
- Location:- Dallas, TX Hybrid (3 days to office) local candidates preferred since it is senior position.
- No of Position 1
- Contractual Position
- Total years of experience -12+
- Strong hands-on experience with Kore.ai platforms (XO Platform, SmartAssist, Virtual Assistants).
- Experience assessing and documenting heavily customized chatbot implementations .
- Ability to analyze:
- Current bot architecture
- Custom code layers
- Integrations with backend systems
- Business processes supported by the chatbot
- Experience defining target-state architecture for chatbot modernization or migration.
- Knowledge of alternative platforms such as:
- Microsoft Copilot Studio
- Azure AI Foundry
- Google CCAI / CES
- Amazon Lex
- Salesforce Agentforce
- ServiceNow AI Agents
- Custom LLM/RAG solutions
- Assess the existing Kore.ai environment
- Review bots, dialogs, integrations, custom components.
- Document business capabilities
- Identify what business functions the chatbot currently supports.
- Recommend future-state architecture
- Platform selection.
- AI/Agentic AI roadmap.
- Define migration strategy
- Rehost, refactor, rebuild, or hybrid approach.
- Estimate migration effort
- Complexity, dependencies, risks, and timeline.
- Banking/Lending domain experience.
- Contact center modernization.
- GenAI, RAG, Agentic AI architecture.
- Cloud architecture (Azure, GCP, AWS).
- Enterprise integration patterns and API architecture.
JD-
Must-Have Skills
Key Responsibilities for This Exercise
Nice-to-Have Skills
Vacancy posted 2 days ago
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