Resident Services Coordinator

Resident Services CoordinatorThe Resident Services Coordinator (RSC) serves as a point of contact for residents and employees in the healthcare and culinary departments. This role ensures resident services function smoothly by leading by example, modeling care expectations, and providing support. The RSC acts as an advocate for the community’s vision and values.Essential Functions:The following essential functions are normal for this position. This list is not to be construed as exclusive or all inclusive. Other duties may be required and assigned.HealthcareObtain vital signs and notify the supervising nurse of deviations per the Individualized Service Plan (ISP)Follow residents’ ISP and daily task sheetsCommunicate changes in resident status or home situation to appropriate supervisorsUtilize standard precautions and infection control proceduresFollow written instructions and request assistance when neededMaintain a safe and clean resident environmentExhibit a caring and respectful attitude toward residents and their propertyAssist with activities and encourage resident engagement and participationUphold confidentiality of residents and coworkers (HIPPA)Provide assistance with: Personal hygieneChanging bed linens and making bedsToileting and incontinent careNutritional and fluid intakeDressingAmbulation and transfersPositioningMedication remindersPerform other duties as assigned within scope of practiceCulinaryPrepare schedules for Cooks and Culinary Service AidesEnsure quality food preparation and presentationPlan menus minimizing leftoversPrepare food, serve meals, and clean dishesDevelop and update the full-service “Anytime” menuMaintain food storage and rotationOrder food and supplies as neededMaintain a three-day supply of dry goods for emergency situationsMaintain inventory of kitchen equipment, food, and supplies and complete annual inventoriesComply with food storage, sanitation, and hazardous material regulationsMonitor temperatures and cleaning schedulesEnsure proper sanitation practices and train appropriate staffConduct culinary service meetingsUse proper body mechanics when lifting or pushing cartsMiscellaneousParticipate in hiring and training staffEnforce and comply with PPE requirementsTrain new employees on job duties and Policies & ProceduresAttend bi-weekly and mandatory in-service meetingsFollow all community and company policies and the Employee HandbookReport unsafe conditions immediatelyPerform other duties as assignedDesired Skills and ExperienceCulinary experienceHealthcare experienceLeadership experienceProfessional and welcoming demeanorExcellent communication skillsStrong organizational skillsGood work ethicListening and problem-solving skillsGenuine interest in the aging process and elderly careStrong commitment to providing quality servicesDecision-making, budgeting, and goal-setting abilitiesOpen to change and learningAbility to empower staff and work as part of a teamCompassionate and patient approachAbility to take direction and respond effectively to supervisionRequired Education and ExperienceOne to three years of experience and/or training in healthcare and/or culinary services, or equivalent educationOne to three years of managerial experience, preferably in healthcarePhysical & Work RequirementsRegular standing, walking, sitting, reaching, and use of handsOccasional climbing, stooping, kneeling, crouching, crawling, tasting, or smellingAbility to lift up to 50 pounds occasionallyIndoor, climate-controlled work environmentPossible exposure to outdoor weather, chemicals, moving mechanical parts, and electrical risksContinuous interaction with residents and family members under stressPosition is considered safety-sensitiveThe Perks That MatterCompetitive salary and bonus opportunitiesHealth, dental, vision, disability, and life insurance401(k) with matchPaid time off and flexible hoursEmployee assistance program and on-demand payCareer growth in a fast-growing companyAbout Jaybird Senior LivingWe provide seniors with the exceptional care they deserve, in an extraordinary living environment. Our communities offer seniors the freedom to enjoy each day as they see fit, with the right level of care and support; helping them approach life with renewed confidence and purpose.Since 2004, we’ve created a culture where our staff can innovate and grow — while our residents thrive and their families enjoy peace of mind.We are committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic under federal, state, or local laws.