Office Manager

Office ManagerPackard Culligan Water in Minnetonka is looking for an Office Manager who's excited to lead a team, make an impact, and help shape the customer experience in our growing Residential division. In this role, you'll take the lead on administrative and financial operations, support our installation and service teams, and play a key part in driving customer satisfaction, retention, revenue growth, and overall dealership success.Duties and ResponsibilitiesCustomer Service & Team LeadershipModel and uphold Packard Culligan Core Values: Accountability, Being Open-Minded, Caring About RelationshipsSupervise, train, and mentor CSRs serving Residential customers, ensuring all Customer Service Levels (CSLs) are met.Monitor call handling, email communication, scheduling, and workflow to ensure timely, high-quality interactions.Ensure CSR proficiency in cross-selling services and writing orders.Empower staff to work in good faith with customers to increase retention and reduce loss.Resolve escalated customer concerns promptly and professionally.Develop and implement customer service standards and best practices.Financial & Administrative ManagementOversee all billing processes for Residential services, ensuring accuracy and timeliness.Manage accounts payable/receivable, move-outs, bad debt, collections, and credit approvals.Perform account reconciliation for completed service and delivery work.Review financial reports for the Residential division, identify trends, and recommend corrective actions.Ensure all month-end processes are completed.Operational CoordinationCollaborate with the Residential Service Manager, Route Manager, and other key stakeholders to align office operations with field activities.Maintain accurate customer documentation and safeguard sensitive information.Ensure compliance with company policies, accounting standards, and regulatory requirements.Process Improvement & ReportingIdentify opportunities to improve processes, efficiency, and customer experience.Lead regular department meetings to communicate goals, updates, and performance metrics.Provide data analysis and recommendations to support strategic decision-making.Cross-Functional CollaborationWork closely with:General ManagerResidential HH Service ManagerRoute ManagerC&I Office ManagerRegional Area Manager / Area Sales ManagerSupport company-wide initiatives and contribute to overall dealership success. Perform other related duties as assigned.Skills and CompetenciesStrategic Thinking & Leadership: Demonstrates strong strategic thinking and leads a skilled, motivated team.Employee Experience: Creates a positive employee experience through strong leadership and emotional intelligence.Customer-Centric Mindset: Maintains a commitment to service excellence and handles escalated situations with professionalism.Collaboration: Leverages teamwork, strong interpersonal skills, and effective partnerships across departments.Multi-Tasking: Manages competing priorities in a fast-paced environment.Analytical Thinking & Problem Solving: Applies strong analytical skills to daily operations.Decision-Making: Uses sound judgment to address complex issues and collaborates to ensure the best outcomes.Minimum QualificationsEducationHigh School Diploma required.Bachelor's degree in Business Administration, Accounting, or related field preferred.ExperienceMinimum 3 years of office management experience.Strong leadership, communication, and organizational skills.Solid understanding of billing, AP/AR, inventory management, and procurement.Experience with bid preparation and contract administration.Proficiency in Microsoft Office and accounting systems.Licenses/CertificationsValid Driver's License with a safe driving record.Culligan OffersA competitive base salary with high incentive potentialUnbelievable benefits, including zero-deductible medical plans, dental and vision coverage, a wellness program with incentives, 401K with employer match, tuition reimbursement, scholarship opportunities, paid time off, and paid holidaysCareer advancement through training and developmentWork-life balance, with Monday-Friday, normal business operating hoursContinuous training and development, with corporate support in human resources, accounting, and compliancePay Range $70,000 —$80,000 USDThe Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry. Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits. Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.