AMI OPERATIONS ANALYST II

AMI OPERATIONS ANALYST IILOCATION: AMI OPERATIONS - BANGORREPORTS TO: SUPERVISOR, AMI OPERATIONSPOSITION STATUS: EXEMPT, NON-BARGAINING UNITBe a part of the team that is transforming the power industry of northern and eastern Maine.Versant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation.We are committed to our dedicated people, who inspire us every day to deliver something more powerful than power alone.POSITION OVERVIEW:AMI Operations Analysts are responsible for the day-to-day monitoring and maintenance of AMI (Advanced Metering Infrastructure) operational systems, including the AMI communication network, as well as the large commercial and industrial metering system (MV-90) and the Meter Data Management (MDM) system. Through these systems, the company collects electric meter data used used to support outage management, remote connects and disconnects, billing, load settlement, power quality, data analysis, and identification of potential safety issues. AMI Operations Analysts ensure system performance, address exceptions promptly, and keep impacted departments informed.As an Analyst II, this role requires strong technical and analytical skills, along with positive leadership qualities and a collaborative mindset. The Analyst II will be cross-trained to support multiple AMI systems and processes and is expected to prioritize service to internal and external customers through effective teamwork and strong interdepartmental communication.JOB RESPONSIBILITIES:Monitor AMI, MV-90, and MDM systems to ensure data integrity and reliable meter communication; independently identify anomalies, investigate root causes, and resolve system exceptions, alarms, and meter events with timely attention to safety-related issues.Perform remote meter configuration changes and AMI network adjustments; issue and review field service orders when in-person troubleshooting is required.Take ownership of resolving issues within the scope of the role and system access; escalate complex technical issues to internal support teams or vendor partners and assist through full resolution.Collaborate across internal operational and customer-facing departments to resolve incidents, understand business impacts, and represent AMI operational needs in cross-functional discussions.Identify recurring issues and improvement opportunities; recommend and support implementation of solutions.Develop and maintain process documentation and training materials; support adoption of new tools, features, and system changes.Train and mentor AMI Analysts, promoting consistency, accuracy, and continuous learning across the team.Serve as an AMI subject matter expert (SME) for projects and system upgrades, including user acceptance testing (UAT) and validation of configuration changes.Stay current with industry technology developments; attend vendor training and user conferences and stay informed about current and future AMI system capabilities.Participate in an after-hours on-call rotation and support system restoration activities as assigned.QUALIFICATIONS:Education, Experience, and Technical Skills:Associate degree in Information Systems, Engineering, Business, or a related field, or equivalent documented coursework and relevant experience required; bachelor's degree or advanced technical certifications preferred.Demonstrated experience supporting operational technology systems in a utility, telecom, or similar technical environment preferred.Strong technical and analytical skills, with the ability to troubleshoot complex system and data issues independently.Proficiency in Microsoft Office applications, including advanced Excel skills, and ability to work across multiple software platforms.Experience with AMI, MDM, communications networks, or related technologies preferred; familiarity with data analysis, scripting, databases, or network tools is a plus.Leadership, Collaboration, and Professional Attributes:Demonstrated ability to collaborate effectively across departments, communicate clearly with technical and non-technical audiences, and build productive working relationships.Sound professional judgment, with the ability to take ownership of resolving issues, make decisions independently, and escalate appropriately when needed.Initiative to look beyond assigned tasks, identify improvement opportunities, and contribute to team success through knowledge sharing and process consistency.Commitment to quality, accuracy, and completeness, with the ability to manage multiple priorities.Demonstrates professionalism, accountability, and support for Versant Power's safety culture.PERSONAL QUALITIES :Ability to troubleshoot and resolve problems both independently and cooperatively with business peers and vendor personnelAdept at learning new softwareDriven by opportunities for collaboration and knowledge growthEnjoys being a supportive team member, taking on whatever task is needed mostExcellent technical, analytical, and organizational skillsStrong attention to detailAbility to manage high levels of stressNOTES:Position is primarily sedentary; some walking, standing and driving requiredPosition requires strong oral and written communication skillsPosition requires strong interpersonal skillsPosition requires visual and mental concentrationAPPLICATION INFORMATION:Non-Bargaining Unit, Regular and Term employees who have at least six (6) months satisfactory job performance and attendance records in their current job are eligible to apply for posted positions.Job description is subject to change at any time.Versant Power is a tobacco-free, drug-free, and fragrance-free workplace.Versant Power is an equal opportunity employer. Bangor Hydro