Shift Lead

About Vale

At Vale, our goal is to make magic and bring the real benefits of matcha to a billion people. We are a group of fun-loving, matcha enthusiasts who believe that a good idea can come from anywhere. Vale is a Seattle startup making magic through cutting-edge technology, automation, and world class hospitality experiences. We are a dynamic and highly cross functional team with a wealth of experience in food service, food automation, software engineering, aerospace, and consumer electronics. We have come together to develop the Matcha experience of the future - whether that's in a cafe, your neighbourhood park, or at home.
About you

You are someone who is enthusiastic about matcha, obsessed with innovation, and loves being a part of a dynamic team.

• Enthusiastic about matcha. The world of matcha is huge, so you should be curious about its benefits, flavor profiles, and methods of preparation.
• Detail Oriented. Take pride in your craft and ensure Vale's products are consistent, repeatable, and of the highest quality.
• Versatile. Bringing matcha to a billion people is dynamic work! You should be comfortable sharing your expertise in one area, but capable of owning something new in another.
• Excited to be a part of a growing team. Vale is a growing company and we want you to grow with us.
• A natural leader on the floor. You are calm under pressure, lead by example, and keep the team focused and energized during every shift.

The role

As a Shift Lead, you own daily operations during your shift, ensuring the team delivers an outstanding guest experience while upholding Vale's hospitality standards.

• Promote an inclusive, positive, and professional work environment.
• Be a champion for teamwork and collaboration by leading by example and removing barriers for teammates.
• Direct floor operations and delegate tasks to ensure smooth, efficient service
• Hold the team to Vale's beverage quality and hospitality standards
• Address guest feedback and resolve service issues promptly and professionally
• Monitor inventory levels and place supply orders as needed
• Create SOPs and ensure all staff members are trained to the latest standards
• Support team development by providing real-time coaching and encouragement

Qualifications

• Legally authorized to work in the United States
• 2+ years of café, food service, or hospitality experience
• (Strongly Preferred) Prior supervisory or shift-lead experience
• Food handler's permit or ability to obtain one
• Ability to stand for extended periods and lift up to 30 lbs

Compensation

$26 - $32 per hour
Benefits

• Company funded ORCA card
• Medical, dental, and vision benefits for full time employees
• Annual bonuses
• Joining a fun startup in Seattle