Last Mile Operations Manager Wilkes Barre PA

About Us
Founded in 1959, Delaware Valley Floral Group (DVFG) has grown from a small family business into one of the nation's largest floral distribution companies. For more than six decades, we've delivered premium fresh flowers and floral supplies to retail florists, event designers, and supermarkets across the country.
We aim to be our customers' most valuable supplier - and we believe our employees are the key to making that happen.

About the Role
The Last Mile Operations Manager is responsible for overseeing the efficient flow and delivery of customer orders within a fast-paced distribution environment. This role plays a critical part in ensuring high service levels, operational efficiency, and driver performance while supporting continuous improvement across final mile delivery operations.

What You'll Do
• Lead and develop delivery drivers and transportation staff to achieve performance, safety, and service goals
• Ensure efficient and timely delivery operations, meeting customer expectations and delivery windows
• Drive route optimization and continuous improvement initiatives to enhance productivity and reduce costs
• Monitor and manage final mile delivery operations, including routing, fleet utilization, and service performance
• Partner with sales teams to align delivery operations with customer needs and expectations
• Maintain compliance with DOT, FMCSA, OSHA, and company safety standards
• Manage departmental budgets, including route expenses, fleet costs, and labor efficiency
• Support hiring, training, coaching, and employee relations to build a strong and engaged team

Work Environment & Physical Requirements
This role operates in both warehouse and office environments and requires working in non-temperature-controlled conditions, with exposure to varying weather. The position is highly active and requires the ability to lift up to 60 pounds, stand and move for extended periods, and occasionally assist with loading/unloading and delivery operations, with or without reasonable accommodation.

Compensation & Benefits (What's in it for you)
The expected salary range for this position is listed above. Actual compensation will depend on skills, experience, qualifications, and geographic location.

We also offer:
• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Short and long term disability benefits, life insurance and other supplemental benefit offerings
• Flexible Spending Accounts
• Paid time off, sick time and paid holidays

Other Information
• Onsite - Wilkes Barre, PA
• Schedule: Monday through Friday, starting at 3:00 AM until completion; additional hours and days may be required during peak periods
• Travel: Occasional travel to corporate offices or other distribution centers, including possible overnight stays

What You'll Bring
• Prior leadership or supervisory experience in transportation, logistics, or distribution
• Experience with routing/GPS software and fleet management operations
• Knowledge of DOT, FMCSA, and OSHA regulations
• Strong analytical, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and interpersonal skills, with the ability to coach and resolve conflicts
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and time/attendance systems
• Valid driver's license with an acceptable driving record; DOT certification preferred but not required
• Experience operating warehouse equipment such as forklifts and pallet jacks preferred

Equal Employment Opportunity Statement
We are an Equal Opportunity Employer and make employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic