Patient Advocate Triage I

Overview

The Patient Advocate Triage I plays a crucial role in the patient journey at Myriad Genetics. Responsible for processing information in an efficient, accurate, and timely manner. Conducts detail-oriented analysis while recognizing the full cycle process and timeline. Represents Myriad's values in a professional and courteous manner. Maintains confidentiality through CLIA and HIPAA guidelines.

Responsibility

1. Process and release a high level of cases in a quick and fast-paced environment.
2. Analyze documents received utilizing a sample and be able to determine how the pieces cohesively work together to secure coverage.
3. Support Patient Advocate teams with up-to-date information.
4. Complete routine tasks with minimum supervision.
5. Comply with applicable CLIA and HIPAA regulations.

Qualifications

1. High School Diploma or equivalent with at least 1 year of relevant experience, or an associate or bachelor's degree
2. Knowledge of clinical lab systems and/or customer relationship management (CRM) systems a plus.
3. Comprehensive understanding and use of Microsoft Word, Excel, and Outlook.
4. Excellent written and verbal communication skills with accurate typing skills of at least 35 words per minute (WPM).
5. Confidence to manage several tasks simultaneously, often under the pressure of a deadline.
6. Ability to analyze both from a small detail perspective and a case completeness perspective.

Physical Requirements

Lifting Requirements - sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements - stationary positioning, moving, communicating, and observing. Use of equipment and tools that are necessary to perform essential functions of the job.

EEO

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.